Claim Payment Disputes
Process for Claim Payment Disputes
Medicare providers who are in CareSource’s network and are participating for CareSource members must use the dispute process for any claim denials. Appeal rights do not exist for participating Medicare providers.
If you believe your claim was denied incorrectly or underpaid, you can submit a claim dispute.
Claim payment disputes must be submitted in writing. The dispute must be submitted within 60 calendar days of the date of denial or date of payment.
At a minimum, the dispute must include:
- Sufficient information to identify the claim(s) in dispute
- A statement of why you believe a claim adjustment is needed
- Pertinent documentation to support the adjustment
Incomplete requests will be returned with no action taken. Payments disputes can be submitted to CareSource through the following methods:
- Provider Portal: https://providerportal.caresource.com
- Fax: 937-531-2398
- Mail: CareSource
Attn: Provider Appeals Department
P.O. Box 1947
Dayton, OH 45401-1947
CareSource will render a decision within thirty (30) calendar days of receipt. If the decision is to uphold the original claim adjudication, providers may appeal. Appeals must be submitted within 60 days of the date of the denial.