Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

Transportation

CareSource provides transportation for our members’ appointments with participating providers through our transportation vendors. Members can also get rides to Women, Infants and Children (WIC) appointments and redetermination meetings at the County Department of Medicaid.

Each member can receive up to 30 rides to and from appointments (60 one-way trips) per calendar year.

Member Services

Representatives are available by telephone Monday through Friday, except on the following holidays in 2021: Memorial Day (May 30), Independence Day (July 4), Labor Day (September 5), Thanksgiving Day (November 24) and Christmas Day (December 25).

Members access Member Services by calling our toll-free number, 1-833-230-2020 (TTY: 711) and following the menu prompts. We are open 8 a.m. – 8 p.m. Monday through Friday, and from October 1 – March 31 we are open the same hours 7 days a week.

CareSource24 Nurse Advice Line

If members have questions about their health or where to get care, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.

Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.