Request Patient Services
We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.
Representatives are available by telephone Monday through Friday, except on the following holidays:
- New Year’s Day (Jan. 2, 2023)
- Martin Luther King Jr. Day – observed (Jan. 16, 2023)
- Memorial Day (May 29, 2023)
- Independence Day (July 4, 2023)
- Labor Day (Sept. 4, 2023)
- Thanksgiving Day (Nov. 23, 2023)
- Day after Thanksgiving (Nov. 24, 2023)
- Christmas Eve – observed (Dec. 22, 2023)
- Christmas Day (Dec. 25, 2023)
Members access Member Services by calling our toll-free number, 1-833-230-2099 (TTY for the hearing impaired: 1-800-743-3333), 7 a.m. – 7 p.m. Eastern Standard Time (EST), and following the menu prompts.
CareSource24® Nurse Advice Line
If members have questions about their health or where to get care, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.
Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.