Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

Interpreter Services

CareSource offers sign and language interpreters for members who are:

  • Hearing impaired,
  • Do not speak English, or
  • Have limited English-speaking ability.

We can also provide some printed materials in other languages or formats. These services are available at no cost to the member.

As a Medicaid provider, you are required to identify when your patients need interpretation services and to offer assistance to them as appropriate. Use the Interpreter Service Request Form to request interpreter services.

CareSource requires hospitals, at their own expense, to offer sign and language interpreters for members who are hearing impaired, visually impaired or have limited English-speaking ability.

If you do not have access to interpreter services, contact Provider Services at 1-844-607-2831.

Transportation

All Healthy Indiana Plan (HIP) and Hoosier Healthwise (HHW) plans (with the exception of HHW Package C) include transportation benefits. Unlimited trips less than 50 miles are covered with no prior authorization to the locations listed below:

  • Any covered doctor visit or health care appointment
  • The local Women, Infant and Children (WIC) office
  • Service redetermination appointments with the state

Members may schedule a ride by calling 1-844-607-2829 (TTY: 1-800-743-3333 or 711) at least two business days ahead of the appointment.

Member Services

Representatives are available by telephone Monday through Friday, except on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Eve and Christmas Day.

Members access Member Services by calling our toll-free number, 1-844-607-2829, 8 a.m. – 8 p.m. (TTY for the hearing impaired: 1-800-743-3333 or 711) and following the menu prompts.

CareSource24 Nurse Advice Line

If members have questions about their health or where to get care, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.

Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.