Updates & Announcements

Quick References

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news.

Please Note: The files below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

General Updates

2025Date
Navigate Save the Date: 2025 Q4 Friday Forum - CareSource Tips, Tricks and Helpful Hints12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - 2025 CareSource Information Center12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - Claims Rejected, Voided or Denied, Now What?12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - Prior Authorization 10112/02/2025
Navigate Claims Editing – Add-On Codes, E/M and Special Services12/02/2025
Navigate Save the Date: Behavioral Health Live Orientation12/01/2025
Navigate Save the Date: Live Provider Orientation12/01/2025
Navigate Help Your Patients Keep Their Benefits11/17/2025
Navigate Substance Use Disorders Best Practices11/12/2025
Navigate Save the Date: Behavioral Health Live Orientation11/03/2025
Navigate Save the Date: Live Provider Orientation11/03/2025
Navigate Pre-eclampsia Resources Now Available!11/03/2025
Navigate Policy Updates November 202511/01/2025
Navigate Save the Date: Medical Provider Orientation10/03/2025
Navigate Save the Date: Behavioral Health Live Orientation10/03/2025
Navigate Versant Policy Updates - October 202510/01/2025
Navigate October 2025 Policy Updates10/01/2025
Navigate HEDIS® Measure Reminder- Use of First-Line Psychosocial Care for Children and Adolescents on Antipsychotics (APP)10/01/2025
Navigate Save the Date: 2025 Q3 Provider Friday Forum09/05/2025
Navigate Policy Updates September 202509/01/2025
Navigate Prior Authorization Electronic Submission Mandate08/25/2025
Navigate American Cancer Society Dental Provider Letter08/21/2025
Navigate Prior Authorization Determination Requirement Update08/08/2025
Navigate Pharmacy Policy Updates August 202508/01/2025
Navigate Policy Updates August 202508/01/2025
Navigate Coding Documentation Guides Available07/14/2025
Navigate Behavioral Health Live Orientation07/10/2025
Navigate Pharmacy Policy Update July 202507/10/2025
Navigate Clarification of Usage of D8703 and D8704 Replacement of Lost or Broken Retainer Based on State Bulletin BT20256307/09/2025
Navigate Topiramate Compounds Prior Authorization Change07/01/2025
Navigate Behavioral Health Early Intervention (BHEI) Initiative06/12/2025
Navigate Save the Date: Live Ancillary Provider Orientation06/09/2025
Navigate Save the Date: Behavioral Health Live Orientation06/06/2025
Navigate Policy Updates June 202506/01/2025
Navigate Behavioral Health Care Coordination05/21/2025
Navigate Save the Date: Indiana Live Provider Orientation05/19/2025
Navigate Save the Date: 2025 Q2 Provider Friday Forum05/19/2025
Navigate Pharmacy Policy Updates May 202505/16/2025
Navigate Updated Dental Sedation Coverage Rationale and Clinical Criteria Overview05/15/2025
Navigate SUD Residential Treatment Providers and Follow-up After Hospitalization04/28/2025
Navigate Prothesis and Orthosis Claims Editing Logic04/25/2025
Navigate BeMe Health Demonstration – Save the Dates!04/21/2025
Navigate Follow-Up After Hospitalization for Mental Illness (FUH)04/18/2025
Navigate Pharmacy Policy Updates December 2024 – REVISION04/14/2025
Navigate Versant Policy Update - April 202504/01/2025
Navigate Policy Updates April 202504/01/2025
Navigate Modifiers JZ and JW03/21/2025
Navigate It's Patient Experience Survey Season03/14/2025
Navigate HPV Vaccination Best Practices02/26/2025
Navigate Newborn RSV Prevention02/11/2025
Navigate Fluoride Varnish Application02/06/2025
Navigate Save the Date: 2025 Q1 Provider Friday Forum02/05/2025
Navigate Policy Updates February 202502/01/2025
Navigate Evolent Annual Policy Updates - February 202502/01/2025
Navigate Updating Demographics01/17/2025
Navigate Dental Sedation Coverage Rationale and Clinical Criteria Overview01/07/2025
Navigate Interactive Health Library01/07/2025
Navigate Extension for Community Healthcare Outcomes (ECHO)01/01/2025
2024Date
Navigate Excludes1 Edit12/05/2024
Navigate Policy Updates December 202412/01/2024
Navigate Pharmacy Policy Updates December 2024 – This notification has been revised. See notification dated 04/14/202512/01/2024
Navigate Policy Updates November 202411/01/2024
Navigate Psychotherapy Service & Billing Update10/08/2024
Navigate Mental Health and Wellness Support Mobile App for Medicaid Teens – UPDATE10/02/2024
Navigate October 2024 Policy Updates10/01/2024
Navigate Medication-Assisted Treatment Programs Survey09/06/2024
Navigate Reminder - Continuous Glucose Monitors (CGMs) Billing09/01/2024
Navigate Policy Updates September 202409/01/2024
Navigate Indiana Health Coverage Programs (IHCP) Enrollment Reminder08/22/2024
Navigate Policy Updates August 202408/01/2024
Navigate Prior Authorization and Third-Party Liability07/26/2024
Navigate 2024 Q3 Provider Friday Forum07/17/2024
Navigate Cotiviti Medical Records Reminder07/16/2024
Navigate Psychological & Neurological Testing Service & Billing Guidance 07/15/2024
Navigate ECHO (Extension for Community Healthcare Outcomes)07/15/2024
Navigate PharmScript Pharmacy Termination Disclosure07/01/2024
Navigate NICU Authorization Provider Notification07/01/2024
Navigate Policy Updates July 202407/01/2024
Navigate Pharmacy Policy Updates July 202407/01/2024
Navigate Change Healthcare Cybersecurity Incident Update06/26/2024
Navigate Provider Satisfaction Survey06/19/2024
Navigate Prior Authorization Update06/12/2024
Navigate Visit the CareSource Health Equity Webpage for Resources and Trainings!06/12/2024
Navigate Policy Updates June 202406/01/2024
Navigate Continuous Glucose Monitors Product Enrollment & Billing Guidance Provider05/30/2024
Navigate Save the Date: 2024 Q2 Provider Friday Forum05/20/2024
Navigate Billing Hospice Reminder 05/15/2024
Navigate Collaborative Care Model Services Reimbursement – UPDATE05/10/2024
Navigate Policy Updates May 202405/01/2024
Navigate Prior Authorization Time Frames – UPDATE04/24/2024
Navigate Removing Barriers: CareSource Life Services04/24/2024
Navigate Franciscan Health Network No Longer Exiting CareSource Medicaid04/16/2024
Navigate Provider Portal Claim Submission Tool Update04/12/2024
Navigate Procedure Lookup Tool Reminder04/08/2024
Navigate Behavioral Health Integration Services04/05/2024
Navigate Update - Continuous Glucose Monitors (CGMs) Billing04/01/2024
Navigate Policy Updates April 202404/01/2024
Navigate Pharmacy Policy Updates March 202403/27/2024
Navigate Vaccination Billing Reminder03/26/2024
Navigate ECHO for Birthing Professionals Enrollment03/22/2024
Navigate Screening, Brief Intervention, and Referral to Treatment (SBIRT) - Reminder03/21/2024
Navigate Save the Date: 2024 Q1 Provider Friday Forum03/19/2024
Navigate Franciscan Health Network Exiting CareSource Medicaid – This notification has been revised. See notification dated 04/16/202403/19/2024
Navigate Radiograph Limitations Billing Guidance03/13/2024
Navigate Change Healthcare Cybersecurity Incident03/12/2024
Navigate It’s Patient Experience Survey Season!03/11/2024
Navigate ICD-10 Hysterectomy Procedure Codes Update03/11/2024
Navigate Dental Claims Processing Error03/06/2024
Navigate Rendering Provider Update03/01/2024
Navigate Postpartum Coverage Extension02/29/2024
Navigate HPV Vaccine On-Demand Training Offerings02/12/2024
Navigate Policy Updates February 202402/01/2024
Navigate Tobacco Dependence Counseling Provider Incentive – UPDATE01/11/2024
Navigate Prior Authorization Requests Missing Valid Diagnosis Codes01/09/2024
Navigate Policy Updates January 202401/01/2024
Navigate Collaborative Care Model Services Reimbursement01/01/2024