Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

The files below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

COVID-19 Updates

General Updates

2022Date
Navigate HEDIS Payment Increase11/22/2022
Navigate Modifier 59 Mental Health Billing Guidance11/21/2022
Navigate Save the Date: 2022 Fourth Quarter Friday Forum11/07/2022
Navigate Billing Reminder for Anesthesia Providers11/03/2022
Navigate Provider Alternative Format Request11/02/2022
Navigate Claims Submission and Matching Logic Reminder11/02/2022
Navigate Policy Updates November 202211/1/2022
Navigate Billing Update: Incorrect Billing of Modifier 5810/28/2022
Navigate Indiana Pregnancy Promise Program10/24/2022
Navigate Billing Update Re: Multiple Outpatient Claims10/10/2022
Navigate CLIA-Waived Tests Update10/03/2022
Navigate Policy Updates October 202210/01/2022
Navigate Save the Date! IHCP Works Annual Seminar09/15/2022
Navigate 276/277 Claim Status Inquiry and Response Enhancement09/12/2022
Navigate Pharmacy Policy Updates - October 202209/12/2022
Navigate Policy Updates September 202209/01/2022
Navigate Available on Demand: Behavioral Health Webinar Series & Provider Trainings08/15/2022
Navigate Life Services Referral Form08/12/2022
Navigate Billing Observation Care in the Facility Setting08/03/2022
Navigate We Want to Hear From You!08/02/2022
Navigate Available On-Demand Behavioral Health Webinar Series & Provider Trainings08/02/2022
Navigate Policy Updates August 202208/01/2022
Navigate Save the Date: Third Quarter Friday Forum07/20/2022
Navigate Patient Account Number Billing Guidance07/12/2022
Navigate Policy Updates July 202207/01/2022
Navigate Pharmacy Policy Updates - July 202207/01/2022
Navigate RelyMD Telehealth Services Discontinued06/27/2022
Navigate Policy Updates June 202205/31/2022
Navigate Chiropractic Manipulative Treatment and Rehabilitation Services05/19/2022
Navigate Retro Authorization Submission Guidelines05/12/2022
Navigate CareSource Member Rewards Brochure Notification05/12/2022
Navigate Billing Updates: Duplicate Discharge Day Management/ICD-10 7th Character and Therapy Proposal05/06/2022
Navigate Policy Updates - May 202205/01/2022
Navigate Quality Patient Experience Guide (CAHPS resource)04/22/2022
Navigate First Quarter Friday Forum Invitation04/15/2022
Navigate Save the Date! IHCP Virtual Spring Roadshow04/13/2022
Navigate Policy Updates - April 202204/01/2022
Navigate Updated Pregnancy Benefit03/02/2022 
Navigate Policy Updates March 202203/01/2022 
Navigate Provider Portal Account Linking Enhancements02/21/2022
Navigate Policy Updates February 202202/01/2022
Navigate Wayspring SUD Model Announcement01/21/2022
Navigate Clarification on Dental Electronic Payment Process Change01/20/2022
Navigate Prior Authorization Requirement for Non-Participating Laboratory Services01/07/2022
Navigate Policy Updates January 202201/01/2022
2021Date
Navigate Reminder for Provider Claim Adjustment Submission Process12/17/2021
Navigate Coordination of Care Exchange of Information Form Reminder12/14/2021
Navigate First Quarter Friday Forum Invitation12/10/2021
Navigate 2021 Quarter 3 Provider Portal Updates12/03/2021
Navigate Provider Network Participation Requirements12/01/2021
Navigate Policy Updates December 202112/01/2021
Navigate Q4 HEDIS Incentive Update11/22/2021
Navigate National Drug Code Billing Reminder11/15/2021
Navigate Information on Obtaining Naloxone11/15/2021
Navigate Members on Basaglar or Lantus Transitioning to Semglee11/11/2021
Navigate HIPAA CORE Compliant Codes11/10/2021
Navigate Member Profile for Coordination of Care11/7/2021
Navigate Skygen Electronic Payment Process Change11/05/2021
Navigate Policy Updates November 202111/01/2021
Navigate 2021-2022 Respiratory Syncytial Virus (RSV) Season and Synagis® Criteria10/12/2021
Navigate Policy Updates October 202110/01/2021
Navigate Provider Portal Update09/28/2021
Navigate Coordination of Care Exchange of Information Form09/24/2021
Navigate Initial Benzodiazepine Therapy09/22/2021
Navigate Policy Updates September 202109/01/2021
Navigate Provider Portal Benefits08/24/2021
Navigate September Friday Forum Invitation08/18/2021
Navigate Q4 Provider Portal Updates08/03/2021
Navigate Policy Updates August 202108/01/2021
Navigate Did You Know? CareSource JobConnect Program07/28/2021
Navigate HEDIS Incentive Payment07/08/2021
Navigate Dispute and Appeal Clarification07/02/2021
Navigate Policy Updates July 202107/01/2021
Navigate Did You Know? CareSource’s Maternal Child Program06/24/2021
Navigate July Friday Forum Invitation06/22/2021
Navigate Did You Know? CareSource’s Re-Entry Program06/22/2021
Navigate CMS Interoperability06/21/2021
Navigate Provider Portal Enhancements06/14/2021
Navigate Updated Dental Provider Resources06/09/2021
Navigate Utilization Management Process06/07/2021
Navigate Policy Updates June 202106/01/2021
Navigate Introducing Virtual New Provider Orientation Webinars05/27/2021
Navigate Enhanced Credentialing Reminder05/21/2021
Navigate Reminder when Billing Antepartum Care05/17/2021
Navigate Did You Know? CareSource’s Nurse Family Practitioner Program05/11/2021
Navigate Policy Updates May 202105/01/2021
Navigate Did You Know? CareSource’s School-Based Health Programs04/27/2021
Navigate We Want To Hear From You!04/26/2021
Navigate Equian Process Frequently Asked Questions04/15/2021
Navigate Amondys 45 Rx Update04/12/2021
Navigate April Friday Forum Invitation04/12/2021
Navigate Additional Policy Update April 202104/09/2021
Navigate Policy Updates April 202104/01/2021
Navigate Pharmacy Carve-Out Drugs03/16/2021
Navigate 2020-2021 Respiratory Syncytial Virus (RSV) Season and Synagis<sup>®</sup> Criteria02/16/2021
Navigate After-Hours Guidelines02/05/2021
Navigate Policy Updates February 202102/01/2021
Navigate UPDATE - Prior Authorization Requirements01/22/2021
Navigate Annual Access & Availability Standard Requirements01/21/2021
Navigate Introducing New Prior Authorization Procedure Code Look-Up Tool01/14/2021
Navigate Available On-Demand Behavioral Health Webinar Series01/11/2021
Navigate Elective Transplant Process Change01/08/2021
Navigate Demographic Information Change Update01/04/2021
Navigate January 2021 Policy Updates01/01/2021