Updates & Announcements

Quick References

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news.

Please Note: The files below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

General Updates

2025Date
Navigate Pharmacy Policy Updates May 202505/16/2025
Navigate SUD Residential Treatment Providers and Follow-up After Hospitalization04/28/2025
Navigate Prothesis and Orthosis Claims Editing Logic04/25/2025
Navigate BeMe Health Demonstration – Save the Dates!04/21/2025
Navigate Follow-Up After Hospitalization for Mental Illness (FUH)04/18/2025
Navigate Pharmacy Policy Updates December 2024 – REVISION04/14/2025
Navigate Avalon Policy Update - April 202504/01/2025
Navigate Policy Updates April 202504/01/2025
Navigate Modifiers JZ and JW03/21/2025
Navigate It's Patient Experience Survey Season03/14/2025
Navigate HPV Vaccination Best Practices02/26/2025
Navigate Newborn RSV Prevention02/11/2025
Navigate Fluoride Varnish Application02/06/2025
Navigate Save the Date: 2025 Q1 Provider Friday Forum02/05/2025
Navigate Policy Updates February 202502/01/2025
Navigate Evolent Annual Policy Updates - February 202502/01/2025
Navigate Updating Demographics01/17/2025
Navigate Dental Sedation Coverage Rationale and Clinical Criteria Overview01/07/2025
Navigate Interactive Health Library01/07/2025
Navigate Extension for Community Healthcare Outcomes (ECHO)01/01/2025
2024Date
Navigate Excludes1 Edit12/05/2024
Navigate Policy Updates December 202412/01/2024
Navigate Pharmacy Policy Updates December 2024 – This notification has been revised. See notification dated 04/14/202512/01/2024
Navigate Policy Updates November 202411/01/2024
Navigate Psychotherapy Service & Billing Update10/08/2024
Navigate Mental Health and Wellness Support Mobile App for Medicaid Teens – UPDATE10/02/2024
Navigate October 2024 Policy Updates10/01/2024
Navigate Medication-Assisted Treatment Programs Survey09/06/2024
Navigate Reminder - Continuous Glucose Monitors (CGMs) Billing09/01/2024
Navigate Policy Updates September 202409/01/2024
Navigate Indiana Health Coverage Programs (IHCP) Enrollment Reminder08/22/2024
Navigate Policy Updates August 202408/01/2024
Navigate Prior Authorization and Third-Party Liability07/26/2024
Navigate 2024 Q3 Provider Friday Forum07/17/2024
Navigate Cotiviti Medical Records Reminder07/16/2024
Navigate Psychological & Neurological Testing Service & Billing Guidance 07/15/2024
Navigate ECHO (Extension for Community Healthcare Outcomes)07/15/2024
Navigate PharmScript Pharmacy Termination Disclosure07/01/2024
Navigate NICU Authorization Provider Notification07/01/2024
Navigate Policy Updates July 202407/01/2024
Navigate Pharmacy Policy Updates July 202407/01/2024
Navigate Change Healthcare Cybersecurity Incident Update06/26/2024
Navigate Provider Satisfaction Survey06/19/2024
Navigate Prior Authorization Update06/12/2024
Navigate Visit the CareSource Health Equity Webpage for Resources and Trainings!06/12/2024
Navigate Policy Updates June 202406/01/2024
Navigate Continuous Glucose Monitors Product Enrollment & Billing Guidance Provider05/30/2024
Navigate Save the Date: 2024 Q2 Provider Friday Forum05/20/2024
Navigate Billing Hospice Reminder 05/15/2024
Navigate Collaborative Care Model Services Reimbursement – UPDATE05/10/2024
Navigate Policy Updates May 202405/01/2024
Navigate Prior Authorization Time Frames – UPDATE04/24/2024
Navigate Removing Barriers: CareSource Life Services04/24/2024
Navigate Franciscan Health Network No Longer Exiting CareSource Medicaid04/16/2024
Navigate Provider Portal Claim Submission Tool Update04/12/2024
Navigate Procedure Lookup Tool Reminder04/08/2024
Navigate Behavioral Health Integration Services04/05/2024
Navigate Update - Continuous Glucose Monitors (CGMs) Billing04/01/2024
Navigate Policy Updates April 202404/01/2024
Navigate Pharmacy Policy Updates March 202403/27/2024
Navigate Vaccination Billing Reminder03/26/2024
Navigate ECHO for Birthing Professionals Enrollment03/22/2024
Navigate Screening, Brief Intervention, and Referral to Treatment (SBIRT) - Reminder03/21/2024
Navigate Save the Date: 2024 Q1 Provider Friday Forum03/19/2024
Navigate Franciscan Health Network Exiting CareSource Medicaid – This notification has been revised. See notification dated 04/16/202403/19/2024
Navigate Radiograph Limitations Billing Guidance03/13/2024
Navigate Change Healthcare Cybersecurity Incident03/12/2024
Navigate It’s Patient Experience Survey Season!03/11/2024
Navigate ICD-10 Hysterectomy Procedure Codes Update03/11/2024
Navigate Dental Claims Processing Error03/06/2024
Navigate Rendering Provider Update03/01/2024
Navigate Postpartum Coverage Extension02/29/2024
Navigate HPV Vaccine On-Demand Training Offerings02/12/2024
Navigate Policy Updates February 202402/01/2024
Navigate Tobacco Dependence Counseling Provider Incentive – UPDATE01/11/2024
Navigate Prior Authorization Requests Missing Valid Diagnosis Codes01/09/2024
Navigate Policy Updates January 202401/01/2024
Navigate Collaborative Care Model Services Reimbursement01/01/2024
2023Date
Navigate Opioid Treatment Program Services Billing Reminder12/20/2023
Navigate Rendering Provider Update12/13/2023
Navigate Policy Updates December 202312/01/2023
Navigate NIA/Evolent Policy Updates December 202312/01/2023
Navigate Versant Policy Updates December 202312/01/2023
Navigate Pharmacy Policy Updates December 202312/01/2023
Navigate HEDIS Incentive Update11/29/2023
Navigate Save the Date: 2023 Q4 Provider Friday Forum11/17/2023
Navigate Prior Authorization Time Frame Updates – This notification has been revised. See notification dated 04/23/202411/09/2023
Navigate Oncology Drug Shortage Notification10/05/2023
Navigate Policy Updates October 202310/01/2023
Navigate Prior Authorization Timeframe Updates – This notification has been revised. See notification dated 11/09/202309/19/2023
Navigate Dental Coverage Policy Changes09/06/2023
Navigate Pharmacy Policy Updates October 202309/05/2023
Navigate Policy Updates September 202309/01/2023
Navigate September 2023 NIA/Magellan Policy Updates09/01/2023
Navigate Laboratories & Durable Medical Equipment Supplier Network Closure08/31/2023
Navigate Tobacco Dependence Counseling Provider Incentive08/29/2023
Navigate 340B Drug Pricing Program Claim Requirement Reminder08/21/2023
Navigate Psychiatric Service Limit and Psychiatric Diagnostic Evaluations08/18/2023
Navigate Long-Term Acute Care Claims Submissions08/16/2023
Navigate Billing Observation Care in the Facility Setting - UPDATE 08/15/2023
Navigate Electronic Submission of Medical Claims08/03/2023
Navigate Multi-Factor Authentication Implementation08/01/2023
Navigate August 2023 Versant Vision Policies - Effective 10/1/2308/01/2023
Navigate Indiana Lowers Threshold for Blood Levels in Children07/21/2023
Navigate Reminder: Provider Demographic Information Notification of Changes 07/14/2023
Navigate Changes to Pharmacy Day Supply Limits for HIP Basic07/13/2023
Navigate Policy Updates July 202307/01/2023
Navigate Pharmacy Policy Updates July 202307/01/2023
Navigate CareSource Supports Members Through the End of Continuous Medicaid Coverage and Redetermination06/28/2023
Navigate Update: Cultural Intelligence Webinar Series – This notification has been revised. See notification dated 5/23/202306/23/2023
Navigate Public Health Emergency Unwind - Prior Authorization Waiver Removal06/19/2023
Navigate Indiana Statewide Uniform Preferred Drug List (SUPDL) Provider Notice06/05/2023
Navigate Policy Updates June 202306/01/2023
Navigate Closing Diabetes Retinopathy Screening Care Gaps05/31/2023
Navigate Blood Lead Testing Policy Update05/26/2023
Navigate Coordination of Care Covered Under the Health Insurance Portability and Accountability Act (HIPAA)05/25/2023
Navigate Indiana CareSource Administration Office Relocation05/19/2023
Navigate Billing Podiatrists Reminder05/19/2023
Navigate Indiana Medicaid Statewide Uniform Preferred Drug List Provider Notice05/18/2023
Navigate Utilization Management Hierarchy05/16/2023
Navigate Save the Date:2023 Q2 Provider Friday Forum05/09/2023
Navigate Public Health Emergency Ending – Updates to Benefits and Rates05/08/2023
Navigate Policy Updates May 202305/01/2023
Navigate Indiana Health Coverage Programs (IHCP) Form Updates04/24/2023
Navigate It’s Patient Experience Survey Season!04/13/2023
Navigate Prior Authorization Requirement for Non-Emergent NICU Transfers and Transports04/12/2023
Navigate Policy Updates April 202304/01/2023
Navigate SUD Residential Treatment03/23/2023
Navigate Policy Updates March 202303/01/2023
Navigate Pharmacy Policy Updates April 202302/27/2023
Navigate New Mental Health Support Mobile App for Medicaid Teens – This network notification has been revised. See notification dated 10/02/202402/20/2023
Navigate Cultural Intelligence Webinar Series02/20/2023
Navigate Save the Date: 2023 First Quarter Friday Forum02/08/2023
Navigate Dental Provider Resources01/04/2023
Navigate Provider Dental Home Introduction01/04/2023
Navigate Policy Updates January 202301/01/2023