Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

The files below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

COVID-19 Updates

General Updates

NavigatePolicy Updates July 202207/01/2022
NavigateRelyMD Telehealth Services Discontinued06/27/2022
NavigatePolicy Updates June 202205/31/2022
NavigateChiropractic Manipulative Treatment and Rehabilitation Services05/19/2022
NavigateBilling Update: Chiropractic Unbundling Notification05/16/2022
NavigateRetro Authorization Submission Guidelines05/12/2022
NavigateCareSource Member Rewards Brochure Notification05/12/2022
NavigateBilling Updates: Duplicate Discharge Day Management/ICD-10 7th Character and Therapy Proposal05/06/2022
NavigatePolicy Updates - May 202205/01/2022
NavigateQuality Patient Experience Guide (CAHPS resource)04/22/2022
NavigateFirst Quarter Friday Forum Invitation04/15/2022
NavigateSave the Date! IHCP Virtual Spring Roadshow04/13/2022
NavigatePolicy Updates - April 202204/01/2022
NavigateUpdated Pregnancy Benefit03/02/2022 
NavigatePolicy Updates March 202203/01/2022 
NavigateProvider Portal Account Linking Enhancements02/21/2022
NavigatePolicy Updates February 202202/01/2022
NavigateWayspring SUD Model Announcement01/21/2022
NavigateClarification on Dental Electronic Payment Process Change01/20/2022
NavigatePrior Authorization Requirement for Non-Participating Laboratory Services01/07/2022
NavigatePolicy Updates January 202201/01/2022
NavigateReminder for Provider Claim Adjustment Submission Process12/17/2021
NavigateCoordination of Care Exchange of Information Form Reminder12/14/2021
NavigateFirst Quarter Friday Forum Invitation12/10/2021
Navigate2021 Quarter 3 Provider Portal Updates12/03/2021
NavigateProvider Network Participation Requirements12/01/2021
NavigatePolicy Updates December 202112/01/2021
NavigateQ4 HEDIS Incentive Update11/22/2021
NavigateNational Drug Code Billing Reminder11/15/2021
NavigateInformation on Obtaining Naloxone11/15/2021
NavigateMembers on Basaglar or Lantus Transitioning to Semglee11/11/2021
NavigateHIPAA CORE Compliant Codes11/10/2021
NavigateMember Profile for Coordination of Care11/7/2021
NavigateSkygen Electronic Payment Process Change11/05/2021
NavigatePolicy Updates November 202111/01/2021
Navigate2021-2022 Respiratory Syncytial Virus (RSV) Season and Synagis® Criteria10/12/2021
NavigatePolicy Updates October 202110/01/2021
NavigateProvider Portal Update09/28/2021
NavigateCoordination of Care Exchange of Information Form09/24/2021
NavigateInitial Benzodiazepine Therapy09/22/2021
NavigatePolicy Updates September 202109/01/2021
NavigateProvider Portal Benefits08/24/2021
NavigateSeptember Friday Forum Invitation08/18/2021
NavigateQ4 Provider Portal Updates08/03/2021
NavigatePolicy Updates August 202108/01/2021
NavigateDid You Know? CareSource JobConnect Program07/28/2021
NavigateHEDIS Incentive Payment07/08/2021
NavigateDispute and Appeal Clarification07/02/2021
NavigatePolicy Updates July 202107/01/2021
NavigateDid You Know? CareSource’s Maternal Child Program06/24/2021
NavigateJuly Friday Forum Invitation06/22/2021
NavigateDid You Know? CareSource’s Re-Entry Program06/22/2021
NavigateCMS Interoperability06/21/2021
NavigateProvider Portal Enhancements06/14/2021
NavigateUpdated Dental Provider Resources06/09/2021
NavigateUtilization Management Process06/07/2021
NavigatePolicy Updates June 202106/01/2021
NavigateIntroducing Virtual New Provider Orientation Webinars05/27/2021
NavigateEnhanced Credentialing Reminder05/21/2021
NavigateReminder when Billing Antepartum Care05/17/2021
NavigateDid You Know? CareSource’s Nurse Family Practitioner Program05/11/2021
NavigatePolicy Updates May 202105/01/2021
NavigateDid You Know? CareSource’s School-Based Health Programs04/27/2021
NavigateWe Want To Hear From You!04/26/2021
NavigateEquian Process Frequently Asked Questions04/15/2021
NavigateAmondys 45 Rx Update04/12/2021
NavigateApril Friday Forum Invitation04/12/2021
NavigateAdditional Policy Update April 202104/09/2021
NavigatePolicy Updates April 202104/01/2021
NavigatePharmacy Carve-Out Drugs03/16/2021
Navigate2020-2021 Respiratory Syncytial Virus (RSV) Season and Synagis® Criteria02/16/2021
NavigateAfter-Hours Guidelines02/05/2021
NavigatePolicy Updates February 202102/01/2021
NavigateUPDATE - Prior Authorization Requirements01/22/2021
NavigateAnnual Access & Availability Standard Requirements01/21/2021
NavigateIntroducing New Prior Authorization Procedure Code Look-Up Tool01/14/2021
NavigateAvailable On-Demand Behavioral Health Webinar Series01/11/2021
NavigateElective Transplant Process Change01/08/2021
NavigateDemographic Information Change Update01/04/2021
NavigateJanuary 2021 Policy Updates01/01/2021