Updates & Announcements

Quick References

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news.

Please Note: The files below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

General Updates

2026Date
Navigate Save the Date: October 2026 Live Provider Orientation10/06/2026
Navigate Save the Date: October 2026 Behavioral Health Live Orientation10/06/2026
Navigate October 2026 Policy Updates10/01/2026
Navigate October 2026 Pharmacy Policy Update10/01/2026
Navigate Cardiac and Musculoskeletal Surgical Quality and Safety Management Program in Partnership with TurningPoint10/01/2026
Navigate Save The Date: 2026 Q3 Provider Friday Forum09/08/2026
Navigate September 2026 Pharmacy Policy Updates09/01/2026
Navigate Important Notice about Part D Drug Coverage09/01/2026
Navigate Save the Date: September 2026 Behavioral Health Live Orientation08/21/2026
Navigate Save the Date: September 2026 Live Provider Orientation08/21/2026
Navigate Save the Date: August 2026 Live Provider Orientation08/12/2026
Navigate Save the Date: August 2026 Behavioral Health Live Orientation08/12/2026
Navigate Medical Records Request and Release of PHI Reminder08/10/2026
Navigate Claims Submission and Matching Logic Reminder08/06/2026
Navigate August 2026 Policy Updates08/01/2026
Navigate Third Party Liability (TPL)07/28/2026
Navigate Out of Network Claims Filing Limit07/21/2026
Navigate Partial Hospitalization Program – Reminders07/14/2026
Navigate Update to High Dollar Claims07/14/2026
Navigate Save the Date: July Friday Forum - Dental Presentation07/07/2026
Navigate July 2026 Policy Updates07/01/2026
Navigate Save the Date: July 2026 Behavioral Health Live Orientation06/30/2026
Navigate Save the Date: July 2026 Live Provider Orientation06/26/2026
Navigate New Clinical Practice Guidelines Released06/17/2026
Navigate Access and Availability | After Hours Standard Change05/29/2026
Navigate Cultural Competency05/04/2026
Navigate Pharmacy Policy Updates May 202605/01/2026
Navigate Policy Updates May 202605/01/2026
Navigate Quest BetterDoctor Provider Information Attestation04/17/2026
Navigate Community Behavioral Health Clinics Services Billing Reminder04/10/2026
Navigate Franciscan Health Network/Franciscan Alliance Exiting CareSource Medicaid04/10/2026
Navigate Save the Date: June 2026 Behavioral Health Live Orientation04/06/2026
Navigate Save the Date: June 2026 Live Provider Orientation04/06/2026
Navigate Save the Date: May 2026 Behavioral Health Live Orientation04/06/2026
Navigate Save the Date: May 2026 Live Provider Orientation04/06/2026
Navigate Evolent 2026 Annual Guideline Updates04/01/2026
Navigate Policy Updates April 202604/01/2026
Navigate Clinical Laboratory Improvement Amendments (CLIA) Claims Submission Requirements03/11/2026
Navigate Claim Edits for Durable Medical Equipment03/10/2026
Navigate Save the Date: April 2026 Live Medical Provider Orientation03/09/2026
Navigate Save the Date: April 2026 Live Behavioral Health Provider Orientation03/09/2026
Navigate Pharmacy Policy Updates - March 202603/01/2026
Navigate Policy Updates - March 202603/01/2026
Navigate Save the Date: March 2026 Behavioral Health Live Orientation03/01/2026
Navigate Save the Date: March 2026 Live Provider Orientation03/01/2026
Navigate Routine Vision Benefits – UPDATE02/25/2026
Navigate Prepay Auditing Update02/23/2026
Navigate Launch of HealthPlanResources.com02/11/2026
Navigate Updated Consent for Sterilization Forms02/05/2026
Navigate Revenue Code Billing Requirements02/04/2026
Navigate Lymphedema Compression Treatment Items Claims Editing Enhancements02/04/2026
Navigate NPI for Service and Billing Provider on Professional Claims Submission02/03/2026
Navigate Save the Date: 2026 February Live Provider Orientation02/02/2026
Navigate Save the Date: February 2026 Behavioral Health Live Orientation02/02/2026
Navigate February 2026 Policy Updates02/01/2026
Navigate Routine Vision Benefits01/16/2026
Navigate Pharmacy Policy Network Notification01/16/2026
Navigate Newborn RSV Prevention01/16/2026
Navigate Stand-Alone Chemotherapy and Radiation Services01/14/2026
Navigate Prior Authorization Electronic Submission Mandate – UPDATE01/12/2026
Navigate Utilization Management Hierarchy – UPDATE01/12/2026
Navigate Concurrent Billing of 9715301/05/2026
Navigate Prior Authorization and Third-Party Liability - UPDATE01/02/2026
Navigate Urgent Medical Device Correction - FreeStyle Libre 3 and FreeStyle Libre 3 Plus Sensors01/02/2026
Navigate Save the Date: January 2026 Live Provider Orientation01/01/2026
Navigate Save the Date: January 2026 Behavioral Health Live Orientation01/01/2026
Navigate Policy Updates - January 202601/01/2026
Navigate Behavioral Health Early Intervention (BHEI) Initiative – UPDATE01/02/2026
Navigate Pharmacy Policy Updates January 202601/01/2026
2025Date
Navigate MDwise exit from Hoosier Healthwise and Healthy Indiana Plan12/12/2025
Navigate MDwise Transition Pharmacy Network Update12/12/2025
Navigate Third Party Liability (TPL)12/11/2025
Navigate Save the Date: 2025 Q4 Friday Forum - CareSource Tips, Tricks and Helpful Hints12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - 2025 CareSource Information Center12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - Claims Rejected, Voided or Denied, Now What?12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - Prior Authorization 10112/02/2025
Navigate Claims Editing – Add-On Codes, E/M and Special Services12/02/2025
Navigate Save the Date: Behavioral Health Live Orientation12/01/2025
Navigate Save the Date: Live Provider Orientation12/01/2025
Navigate Help Your Patients Keep Their Benefits11/17/2025
Navigate Substance Use Disorders Best Practices11/12/2025
Navigate Save the Date: Behavioral Health Live Orientation11/03/2025
Navigate Save the Date: Live Provider Orientation11/03/2025
Navigate Pre-eclampsia Resources Now Available!11/03/2025
Navigate Policy Updates November 202511/01/2025
Navigate Save the Date: Medical Provider Orientation10/03/2025
Navigate Save the Date: Behavioral Health Live Orientation10/03/2025
Navigate Versant Policy Updates - October 202510/01/2025
Navigate October 2025 Policy Updates10/01/2025
Navigate HEDIS® Measure Reminder- Use of First-Line Psychosocial Care for Children and Adolescents on Antipsychotics (APP)10/01/2025
Navigate Save the Date: 2025 Q3 Provider Friday Forum09/05/2025
Navigate Policy Updates September 202509/01/2025
Navigate Prior Authorization Electronic Submission Mandate08/25/2025
Navigate American Cancer Society Dental Provider Letter08/21/2025
Navigate Prior Authorization Determination Requirement Update08/08/2025
Navigate Pharmacy Policy Updates August 202508/01/2025
Navigate Policy Updates August 202508/01/2025
Navigate Coding Documentation Guides Available07/14/2025
Navigate Behavioral Health Live Orientation07/10/2025
Navigate Pharmacy Policy Update July 202507/10/2025
Navigate Clarification of Usage of D8703 and D8704 Replacement of Lost or Broken Retainer Based on State Bulletin BT20256307/09/2025
Navigate Topiramate Compounds Prior Authorization Change07/01/2025
Navigate Behavioral Health Early Intervention (BHEI) Initiative – This notification has been revised. See notification dated 01/02/202606/12/2025
Navigate Save the Date: Live Ancillary Provider Orientation06/09/2025
Navigate Save the Date: Behavioral Health Live Orientation06/06/2025
Navigate Policy Updates June 202506/01/2025
Navigate Behavioral Health Care Coordination05/21/2025
Navigate Save the Date: Indiana Live Provider Orientation05/19/2025
Navigate Save the Date: 2025 Q2 Provider Friday Forum05/19/2025
Navigate Pharmacy Policy Updates May 202505/16/2025
Navigate Updated Dental Sedation Coverage Rationale and Clinical Criteria Overview05/15/2025
Navigate SUD Residential Treatment Providers and Follow-up After Hospitalization04/28/2025
Navigate Prothesis and Orthosis Claims Editing Logic04/25/2025
Navigate BeMe Health Demonstration – Save the Dates!04/21/2025
Navigate Follow-Up After Hospitalization for Mental Illness (FUH)04/18/2025
Navigate Pharmacy Policy Updates December 2024 – REVISION04/14/2025
Navigate Versant Policy Update - April 202504/01/2025
Navigate Policy Updates April 202504/01/2025
Navigate Modifiers JZ and JW03/21/2025
Navigate It's Patient Experience Survey Season03/14/2025
Navigate HPV Vaccination Best Practices02/26/2025
Navigate Newborn RSV Prevention02/11/2025
Navigate Fluoride Varnish Application02/06/2025
Navigate Save the Date: 2025 Q1 Provider Friday Forum02/05/2025
Navigate Policy Updates February 202502/01/2025
Navigate Evolent Annual Policy Updates - February 202502/01/2025
Navigate Updating Demographics01/17/2025
Navigate Dental Sedation Coverage Rationale and Clinical Criteria Overview01/07/2025
Navigate Interactive Health Library01/07/2025
Navigate Extension for Community Healthcare Outcomes (ECHO)01/01/2025