Past Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

  • Pharmacy information, including our Preferred Drug Lists (PDLs)
  • Medical, pharmacy, reimbursement and administrative policies
  • Authorization requirements as communicated through network notifications below 

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

2020Date
NavigateSolarWinds Cyberattack12/22/2020
NavigateIntroducing New Prior Authorization Procedure Code Look-Up Tool12/17/2020
NavigateRegister With Dental Partner DentaQuest - Reminder12/17/2020
Navigate2021 Prior Authorization List Reminder12/01/2020
NavigatePolicy Updates December 202012/01/2020
NavigateRegister with CareSource’s Payment Partner ECHO Health11/23/2020
Navigate2020-2021 Respiratory Syncytial Virus (RSV) Season and Synagis® Criteria11/23/2020
NavigateCareSource Cultural Competency Training11/17/2020
NavigatePolicy Updates November 202011/01/2020
NavigateHome Health Value Code Requirement10/26/2020
NavigateUpdates to Marketplace Prior Authorization List10/19/2020
Navigate2020 Quarter 2 Provider Portal Updates10/15/2020
NavigateEnhanced Credentialing Process10/06/2020
NavigateDentaQuest to Administer Marketplace Exchange Dental Benefits10/02/2020
NavigateNotice of Dental Benefits Manager10/02/2020
NavigatePolicy Updates October 202010/01/2020
NavigateClaim Payment Advice (835) Enhancements09/23/2020
NavigateMagellan Healthcare Provider Feedback Session09/22/2020
NavigateEnhanced Claim Editing Implementation09/21/2020
NavigateModifier 59 Mental Health Billing Guidance09/10/2020
NavigateRisk Adjustment Coding Education09/08/2020
NavigateClaim Remittance Delay09/03/2020
NavigatePolicy Updates September 202009/01/2020
NavigateProvider Portal Claims Quick Start Guide08/19/2020
NavigateMedication-Assisted Treatment (MAT) Waiver Training08/17/2020
NavigateProvider Directory Information Attestation08/04/2020
NavigatePolicy Updates August 202008/01/2020
NavigateEnhancements to Prior Authorizations on Provider PortalUPDATE07/27/2020
NavigatePolicy Updates July 202007/01/2020
NavigateInteractive Voice Response (IVR) Enhancements for Providers06/25/2020
NavigateProvider Portal Claims Submittal Enhancement06/15/2020
NavigatePolicy Updates June 202006/01/2020
NavigateHPV Vaccine Initiative05/27/2020
NavigateHoliday Claim Remittance Delays05/19/2020
NavigateRisk Adjustment Education05/14/2020
NavigateProvider Portal Claims Attachment Quick Start Guide05/07/2020
NavigatePolicy Updates May 202005/01/2020
NavigateDesignation of Availity as Exclusive EDI Gateway04/15/2020
NavigateCorrect Payer ID for Claims Submissions04/06/2020
NavigatePolicy Updates April 202004/01/2020
NavigateRecent Provider Portal Updates03/30/2020
NavigateIssue Resolution: Electronic Remittance Advice (ERA) PLB and Claim Level Adjustments03/13/2020
NavigatePolicy Updates March 202003/01/2020
NavigateTimely Filing Limit Update02/28/2020
NavigateProvider Dispute ProcessUPDATE02/19/2020
NavigateInstructions on Attaching Medical Records in Provider Portal02/07/2020
NavigatePolicy Updates February 202002/01/2020
NavigateRecent Provider Portal Updates01/31/2020
NavigateClarification for Opioid Treatment Program Rates01/28/2020
NavigatePaper Checks Dated 1/21, 1/22, 1/2301/27/2020
NavigatePolicy Updates January 2020UPDATE01/22/2020
NavigateProvider Payment Migration Complete01/13/2020
NavigateHigh Dollar Claims Cover SheetUPDATE01/07/2020
Policy Updates January 2020 – This notification has been revised. See notification dated 01/22/2020.01/01/2020
2019Date
NavigateHoliday Checkwrite Schedule12/26/2019
NavigateUpdates to Marketplace Prior Authorization List12/09/2019
NavigateRegister with New Payment Partner ECHO Health by December 13Deadline Extended Again!12/02/2019
NavigateAuthorizations for Advanced Life Support (ALS) Policy Update12/02/2019
NavigatePolicy Updates December 201912/01/2019
NavigatePolicy Updates November 201911/01/2019
NavigateRegistration Deadline Extended to December 1 for ECHO HealthThis notification has been revised. See notification dated 12/02/201910/11/2019
NavigateUpdate to UB-04 Billing Requirements10/01/2019
NavigateSkyGen Portal Clarification Notification10/01/2019
NavigatePolicy Updates October 201910/01/2019
NavigateRecent Provider Portal UpdatesUPDATED 10/309/23/2019
NavigateEnhancements to Prior Authorization on Provider PortalThis notification has been revised. See notification dated 07/27/2020.09/05/2019
NavigatePolicy Updates September 201909/01/2019
NavigateFacility Claim Cost Share08/01/2019
NavigatePolicy Updates August 201908/01/2019
NavigateSite of Care Transition Notice08/01/2019
NavigateRegister with New Payment Partner ECHO Health by October 25 – This notification has been updated. Please see the notification dated 10/11/201907/26/2019
NavigateCoordination of Benefits (COB) Reminder07/22/2019
NavigateDuplicate Modifier on the Claim Service Line07/17/2019
NavigateProvider Dispute ProcessThis notification has been revised. See notification dated 02/19/2020.07/05/2019
NavigatePolicy Updates July 201907/01/2019
NavigateMulti-Factor Authentication Scheduled for SKYGEN CWP06/21/2019
NavigateInpatient Hospital Pre-payment Claims Reviews - Revised 6/6/201906/03/2019
NavigatePolicy Updates June 201905/31/2019
NavigateAccess Standards Updates05/30/2019
NavigatePost-Payment Diagnosis Related Group (DRG) Validation Audits05/20/2019
NavigateApplied Behavior Analysis (ABA) Rate Setting05/08/2019
NavigateRetrospective Authorization for Advanced Life Support (ALS)05/06/2019
NavigatePolicy Updates May 201905/01/2019
NavigateUpdate to Emergency Room Cost Share Application04/01/2019
NavigatePolicy Updates April 201904/01/2019
NavigateInterventions to Prevent Perinatal Depression03/13/2019
NavigatePolicy Updates May 201903/01/2019
NavigateIntensive Outpatient & Partial Hospitalization Program Authorization Requirements02/20/2019
NavigateHigh Dollar Claims – This notification has been revised. See notification dated 01/07/202002/19/2019
NavigatePlace of Service Code for Claim Submissions02/14/2019
NavigateDiagnosis Related Group (DRG) Validation Audits01/29/2019
NavigateDental Eligibility Update01/11/2019
2018Date
NavigatePolicy Update March 201912/31/2018
NavigateNotice of Changes to Retro Prior Authorization Timeframe Requirements12/26/2018
NavigatePolicy Update January 201911/30/2018
NavigateNew address for Refund Checks11/09/2018
NavigatePolicy Updates January 201911/01/2018
NavigateDuplicate Claim Processing Update09/01/2018
NavigateClarification of Indiana Network Closure Communication08/27/2018
NavigateWell-Child Care08/15/2018
NavigateConsent to Share Sensitive Health Information08/07/2018
NavigateClaim Refund Check Form07/31/2018
NavigatePolicy Updates September 201807/27/2018
NavigateClaim Refund Check Form07/26/2018
NavigatePolicy Updates August 201806/28/2018
NavigateNotification of Claim Adjustments for Certain Edit Codes06/13/2018
NavigateBreast Imaging Reimbursement Policy06/05/2018
NavigatePolicy Updates July 201805/16/2018
NavigatePolicy Updates June 201804/30/2018
NavigatePY-0329 and MM-0130 Drug Testing Policies04/23/2018
NavigateUpdate to Provider Billing Address Requirements on Claims.04/09/2018
NavigatePolicy Updates April 201802/27/2018
NavigateUpdate to Health Partner Engagement Representatives02/26/2018
NavigateDiabetes Retinal Eye Exam02/12/2018
NavigatePolicy Updates March 201802/01/2018
NavigatePY-0329 and MM-0130 Drug Testing Policies02/01/2018
NavigateNew Approach to Educate and Reduce Evaluation and Management Billing Errors01/12/2018
2015Date
Posted
NavigateICD-10 Qualifiers11/12/2015
NavigateHealth Partner Network Notification11/04/2015
NavigateCredentialing Process10/19/2015
NavigateICD-10 Coding Guidelines Available from CMS09/16/2015
NavigateGetting Ready for ICD-1009/09/2015
NavigateNew Facility Code Edits for Claims09/03/2015
NavigateCMS Posts ICD-10-CM and PCS Code Lists08/13/2015
NavigateCMS and AMA Issue FAQs to Clarify ICD-10 Preparation Guidance08/06/2015
NavigateNew Requirements for Corrected Claims Submissions Effective August 20, 201507/22/2015
NavigateCMS Creates Countdown Video, Infographic to Ease ICD-10 Transition07/22/2015
NavigateHome Health and Hospice ICD-10 Coding Training Opportunity07/15/2015
NavigateCMS and AMA Partner on ICD-10 Preparations07/10/2015
NavigateCMS Case Studies Available to Explore ICD-10 Concepts06/11/2015
NavigateCareSource Webinar, CMS Videos and Call Available for ICD-10 Prep06/04/2015
NavigateSubmit Claims Online Through Provider Portal06/01/2015
NavigateICD-10 Readiness Assessment05/14/2015
NavigateRevised Clinical Supporting Documentation Policy05/06/2015
NavigateRoad to 10 Resource for ICD-10 Implementation04/30/2015
NavigatePediatric Clinical Guideline04/15/2015
NavigateICD-10 Webinars Scheduled04/13/2015
NavigateJ4M Cite Auto Auth04/08/2015
NavigateICD-10 Transition Tips03/30/2015
NavigateEDI Submission of Corrected Claims02/16/2015
NavigateElectronic Submission of Coordination of Benefits (COB) Claims02/12/2015
NavigateReminder to Check Member Eligibility for CareSource Just4Me™01/22/2015