Online Self-Help Tools
Need to find a new doctor or see if your prescription medicine is covered by CareSource? Need to request a new ID card or access claim information? You can find information fast and submit requests online anytime day or night by using the Quick Links on the left side of the page.
With Quick Links, you can locate doctors/providers, pharmacies and covered medications. You can also set up a free, secure My CareSource® online account to change your doctor, request a new ID card, pay your premium, see your claim information and more. Log in or create your My CareSource account. You can also get the free CareSource mobile app to use many of these features on-the-go.
You can also use the online Tell Us form to send us your question or request. You will receive a response within one business day. If you send us your question or request on a Friday, you will get a response by Monday of the next week.
If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions.
Kentucky Member Services: 1-833-230-2020 (TTY: 1-800-648-6056 or 711).
We are open 8 a.m. to 8 p.m. EST, seven days a week from October 1 to March 31, and Monday through Friday the rest of the year.
To observe the holidays, CareSource Member Services is closed on these days:
- Thanksgiving Day, November 26, 2020
- Christmas Day, December 25, 2020
- Memorial Day, May 31, 2021
- Independence Day, July 5, 2021
- Labor Day, September 6, 2021
CareSource24 Nurse Advice Line
If you have questions about your health, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses. Members can call the CareSource24 toll-free number located on your CareSource member ID card 24 hours a day, 7 days a week, 365 days a year.
DSNP Care Management Team
CareSource offers personalized care management and education resources at no additional cost to you. Whether it’s finding a community resource, making health appointments or assessing next steps for a health goal, your Care Manager is with you every step of the way. Questions? Contact a Care Manager by completing the Care Management Contact Form or call 1-844-679-7867 (TTY: 711). Care Management is open 8am – 5pm, Monday through Friday Eastern Standard Time (EST).
Report Fraud, Waste & Abuse
CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our Fraud, Waste & Abuse page for more information.
CareSource Dual Advantage Ohio
To contact a CareSource Dual Advantage Sales Representative, please call 1-844-804-3147 (TTY: 711).
To contact Member Services, please call 1-833-230-2020 (TTY: 711).
Hours of operation for both Sales and Member Services:
- From October 1 to March 31, seven days a week from 8 a.m. to 8 p.m.
- From April 1 to September 30, Monday through Friday from 8 a.m. to 8 p.m.
Please send your written communication to:
CareSource Dual Advantage
Attn.: Member Services
P.O. Box 8738
Dayton, OH 45401-8738
This information is not a complete description of benefits. Call 1-833-230-2020 (TTY: 711) for more information.