Contact Us

Online Self-Help Tools

Need to find a new doctor or see if your prescription medicine is covered by CareSource? Need to request a new CareSource member ID card or access claim information? You can find information fast and submit requests online anytime day or night by using the Quick Links on the left side of the page.

You can also use the online Tell Us form to send us your question or request. You will receive a response within one business day. If you send us your question or request on a Friday, you will get a response on the next business day.

CareSource24® Nurse Advice Line

If you have questions about your health, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses. Members can call the CareSource24 toll-free number located on your CareSource member ID card 24 hours a day, 7 days a week, 365 days a year.

DSNP Care Management Team

CareSource offers personalized care management and education resources at no additional cost to you. Whether it’s finding a community resource, making health appointments or assessing next steps for a health goal, your Care Manager is with you every step of the way. Questions? Contact a Care Manager by completing the Care Management Contact Form or call 1-844-679-7867 (TTY: 711). Care Management is open 8 a.m. to 5 p.m., Monday through Friday Eastern Standard Time (EST).

CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our  page for more information.

CareSource Dual Advantage Ohio

To contact a CareSource Dual Advantage Sales Representative, please call 1-844-804-3147 (TTY: 711).

To contact Member Services, please call 1-833-230-2020 (TTY: 711).

Hours of operation for both Sales and Member Services:

  • From October 1 to March 31, seven days a week from 8 a.m. to 8 p.m.
  • From April 1 to September 30, Monday through Friday from 8 a.m. to 8 p.m.

Please send your written communication to:

CareSource Dual Advantage
Attn.: Member Services
P.O. Box 8738
Dayton, OH 45401-8738

This information is not a complete description of benefits. Call 1-833-230-2020 (TTY: 711) for more information.

If you are having trouble finding the information you are looking for on our website or have more questions, please call us.  Our Member Services staff will be happy to answer your questions.

Member Services:  1-855-852-7005 (TTY: 1-800-648-6056 or 711) 7 a.m. – 7 p.m., Monday – Friday EST.

Is there a Humana – CareSource member in your family who:

  • Does not speak English?
  • Has limited reading skills?
  • Has a hearing problem?
  • Has a vision problem?

We can get someone who can sign or speak your language to help you talk with us or your doctor over the phone or in person. This is a free service to our members.

24-Hour Nurse Advice Line

If you have questions about your health, our 24-Hour Nurse Advice Line provides around-the-clock access to a caring and experienced staff of registered nurses. Members can call the toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.

Our nurses can help you:

  • Decide when self-care, a doctor visit or the emergency room is appropriate
  • Understand a medical condition or recent diagnosis
  • Prepare questions for doctor visits
  • Find out more about prescriptions or over-the-counter medicines
  • Learn about nutrition and wellness

Report Fraud, Waste & Abuse

Humana – CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse.

Member Services:  1-855-852-7005 (TTY: 1-800-648-6056 or 711) 7 a.m. – 7 p.m., Monday – Friday EST.