State Hearing and External Review

Request a State Fair Hearing

What is a State Fair Hearing?

State Fair Hearings are conducted by independent review organizations. If you are unhappy with a Humana – CareSource decision made in response to an internal appeal that you filed, you may request a State Fair hearing. In most cases, you must go through all of the steps in the internal appeal process before you can ask for a State Fair Hearing.

Additional Help

If you have questions about your rights or need help, please call Member Services at 1-855-852-7005 (TTY for the hearing impaired: 1-800-648-6056 or 711).

You may also write to us at:

Humana – CareSource
Grievance and Appeals Specialist
P.O. Box 221529
Louisville, KY 40252-1529

If you are not able to resolve a complaint with Humana – CareSource, you may contact the following:

The Office of the Ombudsman
Cabinet for Health and Family Services
275 E. Main St., 1E-B
Frankfort, KY 40621
1-800-372-2973
TTY:  1-800-627-4702

If you have any problems reading or understanding this information, please call us. We can read the information out loud for you, in English or in your primary language. We also can help you if you are visually or hearing impaired. If you request it, we can provide language services to help you file a complaint or appeal and to notify you about your complaint or appeal. This is a free service.