Quick Start Guide

Welcome Humana – CareSource members!

We are excited to have you as a new member of Humana – CareSource! And we want to get you started enjoying your Humana – CareSource benefits fast. It’s easy! 

Quick Start Steps for New Members

Follow these Quick Start Steps for New Members to ensure a smooth start to your new benefits. (You can even earn rewards!)

What to Expect

  • You will get a new member kit and a member ID card mailed to you. They will be in separate mailings. Contact member services you have not received your ID card, we can send you a new one.
  • We will call you in the next few weeks to make sure you get these important materials and answer any questions you might have.
  • Humana – CareSource may also contact you if we think you might benefit from extra help managing your health care, like our Care Management or Disease Management programs.
  • We will also send you health reminders sometimes and newsletters with information about healthy living and your health care plan.

Learn More

You have these great resources to help you learn more about your health care plan and how to use it:

Our most used tools are found in our Quick Links section on the left side of each web page.

We look forward to serving you and helping you improve your health and well-being. If you have questions, just call Member Services.

Member Services: 1-855-852-7005 (TTY: 1-800-648-6056 or 711), 7 a.m. – 7 p.m., Monday – Friday