As a Humana – CareSource member, you can get the same necessary medical services that are covered by the regular Kentucky Medicaid Program. Some examples are preventive checkups and inpatient and outpatient hospital services. And, you get MORE. As a Humana – CareSource member, you’ll enjoy:
Health and Wellness
Members under 21 can receive one pair of glasses per year. Additional glasses can be provided if glasses are broken beyond repair, lost, eye prescription has changed, or medically necessary. Glasses exceeding $200 will require prior authorization.
Rewards for Wellness
Wellness goes beyond the doctor’s office. That’s why Humana – CareSource offers special online shopping rewards for making healthy choices. To get started, simply sign on to your My CareSource account and take your health risk assessment.
Getting the proper care when you are pregnant is not just good medicine, it’s rewarding, too! Earn rewards for going to the doctor while you are pregnant and after your baby is born. Learn more about the Babies First program.
Please Note: Humana – CareSource wants to make sure you have what you need for each new baby. Please enroll every time you are pregnant. It’s easy to do. Just complete the Babies First registration form, click “Submit” and you’re done! Your MyCareSource Rewards Card will be loaded for your new baby.
Through MyHealth, adults 18 and up have access to an interactive health assessment and personalized health tools. Track exercise goals. Get small step interactive guides that help you manage health and wellness topics specific to your needs. You can even earn rewards for some activities. To get started, simply log in to your My CareSource account.
Take charge of your mental health and try our wellness tool called myStrength. This is a safe and secure tool designed just for you. It offers personalized support to help improve your mood, mind, body and spirit. You can access it online or on your mobile device at no cost to you. myStrength offers online learning, empowering self-help tools, wellness resources and inspirational quotes and articles.
You can visit myStrength for more information and to sign up. Complete the myStrength sign-up process and personal profile. You can also download the myStrength app for iOS and Android devices and SIGN IN using your login email and password.
Humana – CareSource also offers KidsHealth, an online library of health information for children, teens and expecting mothers. Topics include asthma, diabetes, weight management, prenatal and postpartum health and wellness. Materials include information for children, teens and parents.
Easy Access to Care
Sometimes you need medical care, but you can’t see your primary care provider (PCP). Humana – CareSource makes it easy to get care for common health needs. For information about all of the options available to you, see where to get care.
24-Hour Nurse Advice Line
You can call the 24-Hour Nurse Advice Line any time you have a question about your health. A caring registered nurse will answer your questions and can even help you decide what kind of care you need. Nurses are available 24 hours a day, 365 days a year; call us at 1-866-206-9599. The number is also on your member ID card.
Convenience Care Clinics and Urgent Care Centers
Need care quick or after hours? The Humana – CareSource network includes urgent care centers and retail health clinics inside drug and grocery stores to help you get care when and where you need it. These clinics often have evening and weekend hours and allow walk-ins. You can find these network providers through Find a Doctor/Provider, our online search tool.
Care and Disease Management Programs
You have full access to a continuum of services with community-based, care coordination teams to meet your personal needs. You also have access to disease management programs to help you learn about certain ongoing health conditions. Learn more.
Humana-CareSource Tobacco-Free Program
Humana-CareSource offers a Tobacco-Free program designed to assist you with quitting smoking cigarettes and using other tobacco products. If you want help and are not pregnant call 1-844-724-3957 to be connected with a coach and begin your journey to becoming tobacco-free.
If you are pregnant and want help to quit smoking cigarettes or using other tobacco products, we have special program designed just for you. It’s called “Quit for Two”. Call 1-844-768-2010 to be connected to a coach who is dedicated to making sure that you and your baby are tobacco-free.
Get over-the-counter items for allergy relief, vitamins, Tylenol and more free with a prescription. Get free pregnancy tests through a pharmacist.
My CareSource Member Portal
My CareSource® is your personal online account on our member portal. Use your My CareSource account to:
- Change your doctor
- Request a new ID card
- Review your benefits
- See claims
- And more!
Sign up for free to get started. Your My CareSource account also lets you get more information using the CareSource mobile app.
If you have a medical emergency, call 911. We cover ambulance transportation to and from medical appointments when your provider says you must be transported on a stretcher and cannot ride in a car. Transportation is covered for medical appointments if you are bedridden or paralyzed. You must get prior authorization for non-emergency ambulance or stretcher services.
Transportation to a non-emergent health care appointment may be available from a transportation company. This is a service offered by Kentucky Medicaid. To get a list of companies and find out how to contact them: Call: 1-888-941-7433; Online: https://transportation.ky.gov/TransportationDelivery/Pages/Human-Services-Transportation.aspx
Member Services: 1-855-852-7005 (TTY: 1-800-648-6056 or 711), 7 a.m. – 7 p.m., Monday – Friday