Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-855-852-5558

Our NavigateHealth Partner Engagement Representatives will be happy to answer your questions Monday through Friday, 8 a.m. to 6 p.m.

You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

Department

Phone

Additional Information

Provider Services

1-855-852-5558

Medical Prior Authorization

1-855-852-5558

Fax: 877-716-9480

Pharmacy Prior Authorization

1-855-852-5558

Fax: 866-930-0019

Pharmacy

1-855-852-5558

Claims

1-855-852-5558

CareSource
Attn: Claims
P.O. Box 824
Dayton, OH 45401-0824

Appeals

1-855-852-5558

Fax: 937-531-2398

CareSource
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401-2008

Care & Disease Management

1-855-202-0415

Referral fax: 1-855-202-0385

Provider Policies

Email: KYproviderpolicy@caresource.com