We want to make it as easy as possible to conduct business with us. In addition to information about how to submit claims and check payments, Humana – CareSource® offers you tools to find specific information, such as claim status and member Coordination of Benefits (COB) status.
Humana – CareSource accepts claims in a variety of formats, including online and paper claims.
Submit Claims Online
Humana – CareSource offers this service at no cost. We encourage you to submit claims online to take advantage of the following benefits:
- Faster claim processing
- Reduced administrative costs
- Reduced probability of errors or missing information
- Faster feedback on claims status
- Minimal staff training or cost
Refer to the provider manual for detailed information to submit claims.
Humana – CareSource also partners with Availity to offer electronic claim submission and real-time transactions at no charge through the Availity Portal. You can use the Availity Portal Registration Guide to get signed up.
Humana – CareSource contracts with Beacon Behavioral Health to provide behavioral health services. Behavioral health claims must be submitted to Beacon.
Get Paid Electronically
Humana – CareSource has partnered with ECHO Health, Inc. to deliver provider payments. ECHO offers three payment options:
- Electronic fund transfer (EFT) – preferred
- Virtual Card Payment (QuicRemit) – Standard bank and card issuer fees apply*
- Paper Checks
*Payment processing fees are what you pay your bank and credit card processor for use of payment via credit card.
EFT Enrollment Instructions (Preferred Method)
For the most efficient claim processing, enroll with ECHO for payment and choose EFT as your payment preference for CareSource. You also have virtual card and paper check options. You can also complete the ECHO enrollment form and fax, email, or mail it back to ECHO.
Questions? Call ECHO Customer Support at 1-888-834-3511.
To prepare for this transition, please register with ECHO by December 18, 2019
For dates of service prior to the transition, register for payment with our current vendor, InstaMed. Complete the InstaMed enrollment form and fax it back to InstaMed, who will work directly with you to enroll in EFT. You can also enroll with InstaMed online.
For the most efficient processing of your claims, Humana – CareSource recommends you submit all claims electronically. Paper claim forms are encouraged only for services that require clinical documentation or other forms to process. Refer to your provider manual for instructions to submit paper claims.