Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

Transportation

CareSource can provide transportation for our members’ appointments with participating providers through our transportation vendors. Members can also get rides to Women, Infants and Children (WIC) appointments and redetermination meetings at the County Department of Medicaid.

Each member can receive up to 30 rides to and from appointments (60 one-way trips) per calendar year.

Member Services

Representatives are available by telephone, except on the following holidays: Memorial Day (May 31), Independence Day (July 5), Labor Day (September 6), Thanksgiving Day (November 25), and Christmas Day (December 25).

Members access Member Services by calling our toll-free number, 1-833-230-2020 (TTY: 711) and following the menu prompts. We are open 8 a.m. – 8 p.m. Monday through Friday, and from October 1 – March 31 we are open the same hours 7 days a week.

CareSource24 Nurse Advice Line

If members have questions about their health or where to get care, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.

Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.