Request Patient Services
We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.
CareSource offers sign and language interpreters for members who are:
- Hearing impaired,
- Do not speak English, or
- Have limited English-speaking ability.
We can also provide some printed materials in other languages or formats. These services are available at no cost to the member.
As a provider, you are required to identify when your patients need interpretation services and to offer assistance to them as appropriate.
CareSource requires hospitals, at their own expense, to offer sign and language interpreters for members who are hearing impaired, visually impaired or have limited English-speaking ability.
Representatives are available by telephone Monday through Friday, except on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Eve and Christmas Day.
Members access Member Services by calling our toll-free number, 1-888-815-6446 (TTY for the hearing impaired: 1-800-648-6056 or 711), 7 a.m. – 7 p.m. Eastern Standard Time (EST), and following the menu prompts.
CareSource24 Nurse Advice Line
If members have questions about their health or where to get care, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.
Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.