Important Update about Kentucky HEALTH
Based on a recent legal decision, changes to Medicaid under Kentucky HEALTH will not begin on July 1, 2018 as planned. The Department for Medicaid Services has not changed any policy relating to benefits available for pregnant women, disabled individuals, and children.
Welcome Humana – CareSource Members!
We’re glad you’ve chosen us for your health plan. We look forward to serving you.
Humana – CareSource® is a Medicaid Managed Care Plan (MCP) that provides health care services to Kentucky residents. We know it’s not always easy to understand health care. That’s why we work hard to give you the information and peace of mind you want.
Humana – CareSource is available in all counties across Kentucky.
We’ve included information on this website that will help you understand your Humana – CareSource health plan. You will find:
- Details about your benefits and services
- Your member handbook (English and Spanish…coming soon)
- Our Find a Doctor/Provider search tool to help you easily find a health partner
- A list of drugs that are covered on our plan
- And much more
New Copayment Requirement for State Medicaid Plan Members
You can create your own personal online account to get plan details, update your contact information and more. Click My CareSource Login under the Quick Links to log in or create an account.
When You Can Reach Us
Humana – CareSource is open for business Monday through Friday, 7 a.m. to 7 p.m. Eastern Time.
Humana – CareSource is closed on the following holidays:
- Christmas Eve: Monday, December 24, 2018
- Christmas Day: Tuesday, December 25, 2018
- New Year’s Day: Tuesday, January 1, 2019
- Memorial Day: Monday, May 27, 2019
- Independence Day: Thursday, July 4, 2019
- Labor Day: Monday, September 2, 2019
- Thanksgiving Day: Thursday, November 28, 2019
- The day after Thanksgiving: Friday, November 29, 2019
Humana – CareSource will be closed on the days it observes major holidays.
Who to Call
Here’s how to get in touch with us if you have a question or concern.
|If you…||Then call…||When…|
|Need to talk with a nurse for health advice||Members can call the 24-Hour Nurse Advice Line at 1-866-206-9599||24 hours a day, 7 days a week|
|Have a question about your Humana – CareSource benefits||Member Services at 1-855-852-7005 (TTY: 1-800-648-6056 or 711)||7 a.m. – 7 p.m., Monday – Friday|
|Need a ride to a medical appointment or service that Medicaid covers||Kentucky Department for Medicaid Services (KDMS) at 1-888-941-7433 or go to the KDMS website||Any time|
Do you need help understanding this information? Please call Member Services at 1-855-852-7005 (TTY: 1-800-648-6056 or 711). We can explain it to you. We can also read it aloud in English or in another language. And we can help you if you are visually or hearing impaired. This is a service offered at no cost to you.
Se usted prefiere esta informacion en Espanol, favor de llamar a Humana – CareSource al 1-855-852-7005 (TTY 1-800-648-6056 or 711).
The Humana – CareSource trademark is jointly owned by Humana Inc. and CareSource Management Group Co.