Welcome Humana – CareSource Members!
We're glad you've chosen us for your health plan. We look forward to serving you.
Humana – CareSource® is a Medicaid Managed Care Plan (MCP) that provides health care services to Kentucky residents. We know it’s not always easy to understand health care. That’s why we work hard to give you the information and peace of mind you want.
Humana – CareSource is available in all counties across Kentucky.
We’ve included information on this website that will help you understand your Humana – CareSource health plan. You will find:
- Details about your benefits and services
- Your member handbook (English and Spanish)
- Our Find a Doctor/Provider search tool to help you easily find a health partner
- A list of drugs that are covered on our plan
- And much more
You can create your own personal online account to get plan details, update your contact information and more. Click My CareSource Login under the Quick Links to log in or create an account.
When You Can Reach Us
Humana – CareSource is open for business Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. We are closed on:
- New Year’s Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day
- The day after Thanksgiving
- The day before Christmas
- Christmas Day
When a holiday falls on a Saturday, we are closed the Friday before it. If the holiday falls on a Sunday, we will be closed on the Monday after it.
Who to Call
Here’s how to get in touch with us if you have a question or concern.
|If you...||Then call...||When...|
|Need to talk with a nurse for health advice||Members can call the 24-Hour Nurse Advice Line at 1-866-206-9599||24 hours a day, 7 days a week|
|Have a question about your Humana – CareSource benefits||Member Services at 1-855-852-7005 (TTY: 1-800-648-6056 or 711)||7 a.m. – 7 p.m., Monday – Friday|
Need a ride to a medical appointment or service that Medicaid covers
|Kentucky Department for Medicaid Services (KDMS) at 1-888-941-7433 or go to the KDMS website||Any time|
Do you need help understanding this information? Please call Member Services at 1-855-852-7005 (TTY: 1-800-648-6056 or 711). We can explain it to you. We can also read it aloud in English or in another language. And we can help you if you are visually or hearing impaired. This is a service offered at no cost to you.
Se usted prefiere esta informacion en Espanol, favor de llamar a Humana – CareSource al 1-855-852-7005 (TTY 1-800-648-6056 or 711).
The Humana – CareSource trademark is jointly owned by Humana Inc. and CareSource Management Group Co.