Your 24/7/365 On-Demand Physician

Thinking of going to the emergency room (ER) or urgent care center for a non-emergency health issue? Think about using MYidealDOCTOR™! Simply speak to or see a U.S. board certified doctor using a your phone or PC.

No need to wait for your doctor. No need to spend more money and time at an urgent care center or ER. You can meet with a doctor at any time, any place–even from the comfort of home — in minutes.

When Should I use MYidealDOCTOR?

A busy schedule can make it hard to get into the doctor’s office. Urgent care or ER visits can cost you a lot of time and extra money.

MYidealDOCTOR should not be used as your primary care doctor, but this helpful and low-cost service can be used when your doctor is out or your issue is urgent, but not an emergency.

If you aren’t sure you need a doctor or should go to the emergency room, you can call CareSource24® first. The CareSource24 Nurse Advice Line can help you decide the best course of action for your symptoms and can even transfer you to MYidealDOCTOR. No need to make another call.

How do I use MYidealDOCTOR?

There are easy ways to connect:

  • You can visit,
  • Call 1-855-879-4332, or
  • Download the MYidealDOCTOR app to your smartphone.

You will need your member ID number and to answer a few questions about the reason for your call. A board certified doctor will call you back for your visit, often in 15 minutes or less.

What conditions does MYidealDOCTOR treat?

  • Colds/flu/cough
  • Congestion/sinus infections
  • Allergies
  • Constipation
  • Pink eye
  • Rashes
  • And more

Some things MYidealDOCTOR should NOT be used for: trauma, chest pain, shortness of breath, bleeding and the prescribing of Drug Enforcement Agency (DEA) controlled substances.

What Can I Expect from a MYidealDOCTOR Consultation?

Most MYidealDOCTOR visits last about 10 minutes. You can get medical advice, diagnosis and even prescription medication when needed. If a prescription is needed for your issue, you can pick up the medication at your regular network pharmacy or any network pharmacy that you choose by simply showing your insurance card. After four hours, a MYidealDOCTOR nurse will call to make sure you were able to get your prescription and to see if you have any follow-up questions. Then after 72 hours, you will get another follow-up call to make sure you are feeling better and the medication or treatment is working. If you need more care, the nurse will help you follow up with either CareSource24 or your primary care doctor.