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 Members
West Virginia
West Virginia

CONTACT US

CareSource knows that understanding health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone. That’s health care with heart!

ONLINE SELF-HELP TOOLS

Need to find a new doctor or see if your prescription medicine is covered by your CareSource plan? Need to request a new ID card or access claims information? You can find information fast and submit requests online anytime day or night by using the Quick Links on the left side of the page.

With Quick Links you can locate CareSource doctors/providers, pharmacies and covered medications. You can also set up a My CareSource™ online account to change your doctor, request a new ID card, pay your premium, see your claims information and more. If you haven’t already created your My CareSource account, do it now!

CARESOURCE MEMBER SERVICES

If you are having trouble finding the information you are looking for on our website or have more questions, please call us at 1-855-202-0622 (TTY for the hearing impaired: 1-800-982-8771 or 711). Our Member Services staff will be happy to answer your questions Monday through Friday, 7 a.m. to 7 p.m.

Is there a CareSource member in your family who:

  • Does not speak English?
  • Has limited reading skills?
  • Has a hearing problem?
  • Has a vision problem?

We can get someone who can sign or speak your language to help you talk with us or your doctor over the phone or in person. This is a free service to our members.

CARESOURCE24® NURSE ADVICE LINE

If you have questions about your health, CareSource24 provides around-the-clock access to a caring and experienced staff of registered nurses. Members can call the CareSource24 toll-free number located on their ID card 24 hours a day, 7 days a week, 365 days a year.

Our nurses can help you:

  • Decide when self-care, a doctor visit or the emergency room is appropriate
  • Understand a medical condition or recent diagnosis
  • Prepare questions for doctor visits
  • Find out more about prescriptions or over-the-counter medicines
  • Learn about nutrition and wellness

REPORT FRAUD, WASTE AND ABUSE

CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our Fraud, Waste & Abuse page for more information.