CareSource Quick Start Guide
Welcome! Thank you for choosing CareSource!
You will receive an acknowledgement/confirmation letter and your Summary of Benefits and Coverage in the mail within seven days of your enrollment date. Now let’s get started.
Step 1: Start your benefits
Pay your first premium.
Your benefits are available only after you pay your first premium, and are active on the eligibility date on the acknowledgement/confirmation letter you will soon receive in the mail.
- If you paid your first premium online when you enrolled, we will send you a statement in the mail confirming your payment.
- If you did not pay your first premium when you enrolled, or made a partial payment, you will receive a bill in the mail. Make sure you pay the full amount by the date listed on the bill so that you can take advantage of your benefits!
What is a premium?
A premium is the amount of money you pay each month to have health insurance. You need to pay in full each month to keep your benefits.
How can I pay my premium?
Online: Credit card, debit card and bank transfers are accepted. Visit My CareSource™ to set up an account and pay online. With a My CareSource account, the ability to view and pay your bill online is just one of the many things you can do.
By Mail: Include your invoice with your check or money order payable to CareSource. Be sure to write your Member ID number (found on your bill or ID card) on the memo line of your check.
CareSource West Virginia Insurance
P.O. Box 630093
Cincinnati, OH 45263-0093
By Phone: Call 1-855-202-0622. Our automated bill pay system can take your payment 24 hours a day, seven days a week.
After you’ve paid your first premium, we will mail you a bill for your premium each month. It will be due by the date printed on your invoice.
Step 2: Learn about your benefits
Watch for New Member Materials.
After you start your benefits, we will send you a New Member Kit and your Member ID card in separate mailings. Some valuable resources will be included that can help you make the most of your health benefits. Keep your card with you, and be sure to take your ID card with you every time you go to the doctor.
Set up your My CareSource personal online account.
With a My CareSource account, you can:
- View and pay your bill
- Change your doctor
- View your claims
- Review important plan documents
- Get a customized wellness plan
- And more!
Step 3: Use your benefits
Use our Find a Doctor/Provider tool.
Explore and search for a primary care provider (PCP) from our network. Having a PCP is important. He or she will get to know you and coordinate your care if you should need to see a specialist or have other services.
Make an appointment with your PCP.
Not sick? That’s ok! Wellness checks are FREE and help you build a relationship with your doctor. Having an established relationship with your doctor can help your doctor understand your needs better and can help you get future appointments faster!
Call our Member Services team at 1-855-202-0622 (TTY: 1-800-982-8771 or 711).