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Medicaid member information

Important contact information | Language assistance

HAP CareSource knows that health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone. That’s health care with heart!

Online Self-Help Tools

Need to find a new doctor or see if your prescription medicine is covered by HAP CareSource? Need to request a new ID card or access claim information? You can find information fast and submit requests online anytime day or night by using the Quick Links on the left side of the page.

With Quick Links, you can locate doctors/providers, pharmacies and covered medications. You can also set up a free, secure My CareSource® online account to change your doctor, request a new ID card, pay your premium, see your claim information and more. Log in or create your My CareSource account. You can also get the free CareSource mobile app to use many of these features on-the-go.

You can also use the online Tell Us form to send us your question or request. You will receive a response within one business day. If you send us your question or request on a Friday, you will get a response by Monday of the next week.

Member Services

If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions. You can call Member Services 24 hours a day, seven days a week, except on the dates noted below. Just call 1-833-230-2053 (TTY: 711).

Is there a HAP CareSource member in your family who:

  • Does not speak English?
  • Has limited reading skills?
  • Has a hearing problem?
  • Has a vision problem?

We can get someone who can sign or speak your language to help you talk with us or your provider over the phone or in person. This is at no cost to you.

In 2024 HAP CareSource is closed* on:

  • Memorial Day, May 27, 2024
  • Independence Day, July 4, 2024
  • Labor Day, September 2, 2024
  • Thanksgiving Day, November 28, 2024
  • Christmas Day, December 25, 2024

*Our 24-Hour Nurse Advice Line is open 24/7, 365 days a year, along with observed holidays.

24-Hour Nurse Advice Line

Members can call our 24-Hour Nurse Advice Line any time to talk with a caring, skilled nurse. This is a free call. You can call 24 hours a day, 7 days a week, 365 days a year. Our nurses can help you:

  • Learn about a health problem
  • Decide when a doctor visit or an ER is needed
  • Find out more about drugs or over-the-counter medications
  • Find out about health tests or surgery
  • Learn about healthy eating habits

To reach the 24-Hour Nurse Advice Line, call 1-833-687-7370 (833-NURSE-70).

Report Fraud, Waste & Abuse

HAP CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our Fraud, Waste & Abuse page for more information.

Michigan Department of Health and Human Services contact information

Michigan ENROLLS – Medicaid




Women, Infants and Children (WIC)


MiHealth card


Maternal Infant Health Program (MIHP)

1-833-230-2053 (TTY: 711)

Once you enroll with MI Bridges register for MI Health Portal or MI Health Button to manage your case anywhere. You can view your letters from MDHHS, report changes to your case, upload documents to your state case worker.