Contact Us

Member Services

1-833-230-2057 (TTY: 1-833-711-4711 or 711)

We are open seven days a week, 8 a.m. to 8 p.m. Eastern Time. We can help you:

  • Learn more about your benefits and how to access them.
  • Schedule transportation at no cost.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

Accommodations

If you or someone you care for has problems reading or understanding this information, we can help. We can get you interpreters for sign language or in the language you speak. Interpreters can help you talk with us or your providers. You can also get materials in other formats like large print, Braille or audio.

We are closed each year on:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If a holiday falls on a weekend, we will be closed the following business day. Our 24-Hour Nurse Advice Line is open 24/7, 365 days a year, including holidays.

24-Hour Nurse Advice Line

1-833-687-7360 (TTY: 1-833-711-4711 or 711)

Get the help you need 24 hours a day, 7 days a week, 365 days a year. We can help you:

  • Learn about a health problem.
  • Decide when a visit to a provider, urgent care or an ER visit is needed.
  • Find out more about prescriptions or over-the-counter medications.

Other Important Numbers

Care Coordination

1-833-230-2057 (TY: 1-833-711-4711 or 711)

If you are not able to reach your Care Coordinator, call our Care Coordination team.

Behavioral Health Crisis Line

Macomb County: 1-855-927-4747 | Wayne County: 1-800-241-4949

If you or a loved one are dealing with a behavioral or mental health crisis, call us. We are here for you 24/7.