Contact Us

Member Services

1-833-230-2057 (TTY: 1-833-711-4711 or 711)

We are open seven days a week, 8 a.m. to 8 p.m. Eastern Time. We can help you:

  • Learn more about your benefits and how to access them.
  • Schedule transportation at no cost.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

We are closed each year on:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

Our 24-Hour Nurse Advice Line is open 24/7, 365 days a year, including holidays.

Accommodations

Are you or someone you care for a member who:

  • Has hearing or vision problems?
  • Has trouble reading or speaking English?

We can help. We can get you interpreters for sign language or in the language you speak. Interpreters can help you talk with us or your providers. You can also get materials in other formats like large print, Braille, or audio.

24-Hour Nurse Advice Line

1-833-687-7360 (TTY: 1-833-711-4711 or 711)

Get help anytime. Call us 24 hours a day, 7 days a week, 365 days a year.

  • Learn about a health problem.
  • Decide if you need to see a provider, go to urgent care, or go to the ER.
  • Find out more about prescriptions or over-the-counter medications.

Other Important Numbers

Care Coordination

1-833-230-2057 (TY: 1-833-711-4711 or 711)

If you are not able to reach your Care Coordinator, call our Care Coordination team.

Behavioral Health Crisis Line

Macomb County: 1-855-927-4747 | Wayne County: 1-800-241-4949

If you or a loved one are dealing with a behavioral or mental health crisis, call us. We are here for you 24/7.

Mailing Address

You can send mail to our headquarters at:

HAP CareSource
P.O. BOX 1025
Dayton, Ohio 45401