FAQs
About
Who is HAP CareSource?
HAP CareSource is a not-for-profit health care plan. Our focus is people over profits, so there are more benefits for you!
What are the advantages of being a HAP CareSource member?
We have the same services as regular Medicaid, and more. Check out all of the extra benefits you get as a member.
Benefits
How do I know what my benefits are?
Your member handbook has a full list of your benefits and services. There is also an overview on our Benefits and Services page.
Do I need a referral to see a specialist?
In most cases you need a referral from your primary care/medical provider (PCP/PMP) to see a specialist. Learn more about referrals.
Do I have a copay for any services?
No, there are no copays when you get covered services.
Contact Us
How can I contact HAP CareSource?
Call Member Services at 1-833-230-2053 (TTY: 711). We are open 24 hours a day, seven days a week. Find other phone numbers on our Contact Us page. You can also reach us through CareSource MyLife.
What if I have an immediate health care need or health question?
Call our 24-Hour Nurse Advice Line at 1-833-687-7370 (TTY: 711) for any health needs. We are here 24 hours a day, 7 days a week, including holidays.
How can I get help in another language or format?
Call Member Services at 1-833-230-2053 (TTY: 711). We can explain information in English or in your primary language.
We can get you sign language interpreters or interpreters in the language you speak. They can help you talk with us or your providers. You can also get materials in other formats. These formats include large print, Braille, or audio. This is all at no cost to you.
Plan Tools
How do I get a new member ID card?
Request a new ID card by signing into your CareSource MyLife account.
How do I get a member handbook or provider directory?
You can view copies online or call Member Services at 1-833-230-2053 (TTY: 711) to get a printed copy sent to you.
How do I select or change my primary care/medical provider (PCP/PMP)?
Use CareSource MyLife to find or choose a new doctor. Or you can use the Find a Doctor tool to find all providers in our network.