COVID-19 Information and Resources

You’re not alone. HAP CareSource is here:

  • helping you use your HAP CareSource health plan 
  • answering your COVID-19 questions

HAP CareSource members call us at 1-833-230-2053 (TTY: 711).

How to protect yourself

The best thing you can do for yourself and your loved ones in our fight against COVID19 is to take a vaccine. There are many easy ways to get the vaccine.

Michigan residents can find vaccines near them by texting their zip code to 438829 or calling 211.

COVID-19 vaccine information

Other ways to protect yourself and your loved ones:

Social distancing

Keep space between yourself and other people outside your home.

  • Stay at least six feet from other people
  • Don’t gather in large groups
  • Stay out of crowded places

People can spread the virus before they know they’re sick.

Hand washing

  • Wash your hands often with soap and water for 20 seconds.
  • If you can’t wash your hands, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Don’t touch your eyes, nose or mouth when in public.

Cover your mouth and nose

  • Wear a cloth face cover when out in public.
  • Cloth face coverings shouldn’t be placed on:
    • young children under age 2
    • anyone who has trouble breathing
    • anyone who’s unconscious or incapacitated
  • Don’t use a facemask meant for a healthcare worker.
  • The cloth face cover is not a substitute for social distancing.

If you’re sick…

  • Call your doctor before you go. You can find your doctor’s name and phone number on the back of your HAP CareSource ID card.
  • If you can’t find your card or want a different doctor call us

COVID 19 and Changes to your benefits

Free home delivery of prescription drugs

Get free home delivery of your prescription drugs. Get an early refill, if you’ve used at least half of your supply. Some drugs can’t be filled early for safety reasons (drugs for pain, others). Call (800) 456-2112.

Getting care through the phone or video (Telemedicine)

  • You can see a doctor or a counselor without leaving your home. It can be a phone call with your doctor. It can be a video call using your smartphone, computer or an app.
  • You can also get physical, occupational or speech therapy care at home. You’ll need to use a video call. You can use your smartphone, computer or an app.
  • If you have COVID-19 symptoms, like a fever or cough, see if your doctor offers telemedicine. They can give you advice on staying home or getting tested.

Medical equipment

Having medical supplies like breathing equipment and others, delivered to your home. Quantity limits and prior authorizations are waived.

This includes:

  • medical supplies such as diabetic supplies, incontinence supplies and enteral formula
  • face masks, hand sanitizer and patient gowns
  • Your doctor can help you get the equipment if you need it. 

Healthy Michigan Plan copays

  • Copays waived for members with COVID-19.
  • This includes:
    • testing, drugs, lab work
    • diagnostic imaging, medical supplies
    • inpatient and outpatient hospital stays
    • other needed treatments linked to COVID-19
  • Your COVID-19 test is covered if the result is negative.
  • These services will be removed from your MI Health Account statements.

Important phone numbers

In case of an emergency, call 911. 

Hospital Hotlines:

You can also call:

  • 24-Hour Nurse Advice Line: 1-833-687-7370 (833-NURSE-70)
  • Michigan Department of Health and Human Service’s Hotline: 1-888-535-6136
    • Seven days a week from 8 a.m. to 5 p.m.
    • Public health and other experts will answer COVID-19 health-related questions
  • The Centers for Disease Control and Prevention Hotline: 1-800-232-4636
  • National Suicide Prevention Lifeline: 1-800-273-8255

HAP CareSource: 

  • Member Services 1-833-230-2053 (TTY: 711), 24 hours a day, 7 days a week
  • Transportation 1-833-230-2053 (TTY: 711), 7:30 a.m. to 8 p.m., Monday through Friday

Michigan Department of Health and Human Services (MDHHS) Numbers and Resources: 

Transportation

To get a free ride, call two business days in advance:

  • 1-833-230-2053 (TTY: 711)
  • Monday through Friday from 7:30 a.m. to 8 p.m. 

If you have your own ride or choose to drive yourself, you can get paid for your mileage. To get paid, call:

  • 1-833-230-2053 (TTY: 711)
  • Monday through Friday from 7:30 a.m. to 8 p.m. 

You’ll need to fill out a form, have your doctor sign it and mail it. If a family member or neighbor drives you, you can use the form to pay back him or her.

If you have COVID-19 symptoms, call your doctor’s office before scheduling a ride.

To cancel a scheduled ride, call 1-833-230-2053 (TTY: 711)

Free data, talk and text

SafeLink Wireless is a free wireless service for smartphones. Medicaid members who have an income at or below 135% of the federal poverty guidelines may qualify. 

  • Go to safelinkwireless.com. Follow the instructions online. 
  • Call 1-800-SafeLink (723-3546)and follow the prompts
    • Monday through Saturday, 8 a.m. to 10 p.m. EST
    • Sunday, 8 a.m. to 7 p.m. EST

State of Michigan unemployment information

For information click here.

Wellness resources

Click here to learn more about the health and wellness resources on hand for you.