End or Change Membership

We want you to be happy with HAP CareSource. If you are not, please let us know – we want to make it right. 

You do have the right to change to another managed care plan. This is allowed:

• During the first three months (90 days) of enrolling with us
• Every 12 months from your date of signing up
• When there is a reason to change, such as:
  • You want to be on the same plan as a family member
  • You need care or providers that are not offered in the HAP CareSource network, or
  • You got poor quality care.

Learn more in your Member Handbook.

Member Services: 1-833-230-2053 (TTY: 711), 24 hours a day, seven days a week.