Plan Documents

Member Handbook | Certificate of Coverage | Provider Directory

Find additional important health plan information in the Member Handbook. This includes a description of a wide range of benefits, such as transportation services, a 24-hour nurse help line, vision and hearing coverage. We also offer drug, maternity and care management benefits. Take a look to learn more:

• Member Handbook
  • 2025 Member Handbook (Navigate English | Navigate Spanish)
• Certificate of Coverage
  • Navigate 2025 Certificate of Coverage
• Provider Directory
  • Navigate 2025 Provider Directory (11/26/2025) Last updated on 11/26/2025
    • • Download the 2025 Machine-Readable Provider Directory here (json)

More Documents:

• Navigate Benefits At-A-Glance
• Navigate Meals and Lodging Reimbursement Form
• Navigate Member Consent/HIPAA Authorization Form
• Navigate Member Grievance and Appeal Form
• Navigate Member Claim Form
• Prior Authorization List
  • Navigate 2025 Prior Authorization List