Health and Social Partnerships

Our Commitment

We are committed to improving our member’s health by removing barriers to care and working with our community partners and providers to drive meaningful change.

Provider Responsibilities

Providers are expected to deliver services in a culturally competent manner, which includes removing all language barriers, accommodating the unique ethnic, cultural and social needs of members and understand that health-related social needs are significant contributors to member outcomes and quality of life.

We adhere to the National Culturally & Linguistically Appropriate Standards (CLAS). Learn more about cultural and linguistically appropriate services.

We encourage our employees and providers to recognize that culturally appropriate care requires ongoing learning from those whose beliefs and experiences differ from our own, respecting the other person’s identity and acknowledging that each of us is the sole expert on ourselves.

Trainings and Resources

We recognize our responsibility to provide educational resources that support our providers’ and community partners’ ability to deliver effective and culturally appropriate care, helping us reach our goal to reduce and ultimately eliminate the barriers in health care access and optimal health outcomes that adversely affect our members.

Together, let’s make health care fair and accessible for all!

Free Trainings

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U.S. Department of Health and Human Services

Free, continuing education e-learning programs that help you provide culturally and linguistically appropriate services (CLAS).

The Centers for Disease Control and Prevention

Online courses for health professionals including information on health literacy and communicating health risks.

National LGBTQIA+ Health Education Center

Educational programs and resources to optimize quality, cost-effective health care for LGBTQIA+ people.

Centers for Medicare & Medicaid Services (CMS)

CMS hosts webinars and trainings to help partners and stakeholders find solutions for the barriers in accessing care.

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Free Continuing Education Credits

Earn continuing education credits when you participate in the free activities available through our partnership with CME Outfitters.

Visit the Addressing Access to Health Care to begin taking actionable steps toward mitigating barriers to health care access and earn 10+ hours of free CME/CE credit!