Quality Improvement
Program Purpose
Our Quality Improvement (QI) Program design is to ensure the organization delivers on all aspects of care delivery for HAP CareSource™ MI Coordinated Health (HMO D-SNP) members based on their unique needs.
We monitor, analyze and identify opportunities for improvement across the comprehensive span of health care continuum using standardized metrics such as:
- Healthcare Effectiveness Data and Information Set (HEDIS)
- Customer Assessment of Healthcare Providers and Systems (CAHPS)
- Provider satisfaction survey results
- Health Outcomes Survey
- Over and underutilization patterns and trends
Contact Us
If you would like more information about Quality Improvement, please call Provider Services at 1-833-230-2159 Monday through Friday, 8 a.m. to 6 p.m. Eastern Time (ET).