Provider Policies

CS Hero About Care Source At Home

These policies are regularly reviewed, updated, withdrawn or added; and therefore, subject to change.

Policies may vary by plan and/or state. Click the links to access policies for your member’s plan.

Note: The policies below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.


Medical policies provide guidelines for determining medical necessity and appropriate care for approved benefits.


Pharmacy policies provide guidelines for prescription drugs.


Reimbursement policies provide guidance for claim payments.


Administrative policies offer guidance for determining medical necessity, investigational and experimental services.