Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

9-8-8 Suicide & Crisis Lifeline

9-8-8 is a direct, national line that will connect individuals with suicide prevention and mental health crisis resources. Dial 9-8-8 if a member or someone else is:

  • In distress
  • Feels like there may be a risk of suicide
  • Having a crisis related to mental health, substance use or a developmental disability

24-Hour Nurse Advice Line

If members have questions about their health or where to get care, the nurse advice line provides around-the-clock access to a caring and experienced staff of registered nurses.

Members can call the toll-free number located on their ID cards 24 hours a day, seven days a week, 365 days a year.

Interpreter Services

HAP CareSource™ MI Coordinated Health (HMO D-SNP) offers over-the phone (OPI) and video remote interpreting (VRI) when appropriate, for medical appointments outside of the surgical, hospital or emergency room setting*. These services are available to HAP CareSource MI Coordinated Health members who are hearing impaired, do not speak English, or have limited English-speaking proficiency. These services are available at no cost to the member or provider.

Providers are required to identify the need for interpreter services for HAP CareSource MI Coordinated Health patients and offer assistance appropriately. To request an interpreter for your patient, please use the Propio self-service portal. First-time users may begin the process of creating an account through Propio. For questions, please contact our Provider Services department at 1-833-230-2159. We ask that you let us know of members in need of interpreter services, as well as any members that may receive interpreter services through another resource.

*HAP CareSource MI Coordinated Health requires hospitals, emergency rooms and skilled nursing facilities, at their own expense, to offer sign and other language interpreters for members who are hearing impaired, do not speak English, or have limited English-speaking proficiency. This includes providers that perform in-office surgeries. These services should be available at no cost to the member.

Member Services

Representatives are available by telephone seven days a week, 8 a.m. to 8 p.m., Eastern Time (ET), except on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day – observed
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve – observed
  • Christmas Day

Members access Member Services by calling our toll-free number, 1-833-230-2057(TTY for the hearing impaired: 1-800-711-4711). We are open seven days a week, 8 a.m. to 8 p.m., ET.

Transportation

We provide transportation for our members to covered health care services.

  • Providers may schedule a ride by calling the Facility Line 1-866-436-0457 (TTY 711) or by using the provider transportation request portal.
  • HAP CareSource MI Coordinated Health members may schedule a ride by calling 1-833-230-2057 (TTY 1-833-711-4711 or 711).