Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource North Carolina Co.® news. We share updates regarding:

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

General Updates

2024Date
Navigate Provider Satisfaction Survey06/12/2024
Navigate Prior Authorization Update06/04/2024
Navigate Pharmacy Policy Updates June 202406/01/2024
Navigate Q1 2024 Avalon Policy Updates06/01/2024
Navigate Policy Updates June 202406/01/2024
Navigate Visit the CareSource Health Equity Webpage for Resources and Trainings!05/20/2024
Navigate NIA/Evolent Policy Updates (Q2 2024) - May 202405/01/2024
Navigate DentaQuest Policy Updates (Q2 2024) - May 202405/01/2024
Navigate Policy Updates May 202405/01/2024
Navigate Policy Updates April 202404/01/2024
Navigate Provider Portal Claim Submission Tool Update03/27/2024
Navigate Change Healthcare Cybersecurity Incident03/04/2024
Navigate Policy Updates March 202403/01/2024
Navigate Q4 Avalon Policy Updates March 202403/01/2024
Navigate Pharmacy Policy Updates March 202403/01/2024
Navigate Policy Updates February 202402/01/2024
Navigate Policy Updates January 202401/01/2024
Navigate Avaolon Policy Updates - January 202401/01/2024
2023Date
Navigate Provider Depression Reference Guide Available12/13/2023
Navigate Pharmacy Policy Updates December 202312/01/2023
Navigate Policy Updates December 202312/01/2023
Navigate Update in Continuous Glucose Monitor (CGM) Billing11/15/2023
Navigate New Diabetes Marketplace Plans for 202411/13/2023
Navigate Adult Type 2 Diabetes Reference Guide - UPDATE11/06/2023
Navigate NIA Policy Updates - November 202311/01/2023
Navigate CareSource and National Imaging Associates, Inc. (NIA) Medical Specialty Solutions Program11/01/2023
Navigate Policy Updates November 202311/01/2023
Navigate Adult Type 2 Diabetes Reference GuideThis notification has been revised. See notification dated 11/06/202310/20/2023
Navigate 2024 Prior Authorization Requirement Updates10/19/2023
Navigate Oncology Drug Shortage Notification10/05/2023
Navigate Kidney Health Evaluation for Patients with Diabetes Measure10/05/2023
Navigate Avalon Policy Updates October 202310/01/2023
Navigate Policy Updates October 202310/01/2023
Navigate Pharmacy Policy Updates November 202310/01/2023
Navigate Multi-Factor Authentication ImplementationUPDATE10/03/2023
Navigate Closing Diabetes Care Gap09/20/2023
Navigate Pharmacy Policy Updates October 202309/01/2023
Navigate Policy Updates September 202309/01/2023
Navigate Claim Timely Filing Time Frame Update08/09/2023
Navigate Multi-Factor Authentication ImplementationUPDATE08/08/2023
Navigate Policy Updates August 202308/01/2023
Navigate August 2023 Avalon Policies08/01/2023
Navigate August 2023 DentaQuest Policies08/01/2023
Navigate August 2023 NIA Policies08/01/2023
Navigate Multi-Factor Authentication Implementation07/27/2023
Navigate Pharmacy Policy Updates July 202307/01/2023
Navigate Policy Updates July 202307/01/2023
Navigate Policy Updates June 202306/01/2023
Navigate No Surprises ActUPDATE05/30/2023
Navigate Independent Laboratory05/30/2023
Navigate Public Health Emergency Ending – Copayment Requirements05/11/2023
Navigate Q3/Q4 Avalon Policies05/01/2023
Navigate Policy Updates May 202305/01/2023
Navigate Public Health Emergency Ending – Updates to Benefits and Rates04/10/2023
Navigate Prior Authorization Requirement for Non-Emergent NICU Transfers and Transports04/03/2023
Navigate Policy Updates April 202304/01/2023
Navigate Policy Updates March 202303/01/2023
Navigate 2023 Pharmacy Network Change02/23/2023
Navigate Policy Updates February 202302/01/2023
Navigate Policy Updates January 202301/03/2023