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Ohio Next Generation MyCare Waiver Providers who encounter any issues with claims submissions are encouraged to reach out for assistance.  

– Provider Call Center is available at 1-800-488-0134 Monday through Friday from 8 a.m. – 8 p.m.
– Dedicated HCBS Provider Relations Representatives are available at CareSourceOHLTSSHCBSSupport@caresource.com.
– Office Hours are available. Please complete the  Office Hours Registration Form and you will be invited to join our daily office hour sessions.

Multi-EXC-P-4578213 Marketplace Exit Messaging_Provider Portal – KY

Effective January 1, 2026, CareSource will no longer offer Marketplace coverage in Kentucky.

Members’ plans will remain active through December 31, 2025, with paid premiums After that date, you will still be able to manage members’ claims and access historical records. Claims for services rendered to members through December 31, 2025, must be submitted by December 31, 2026. Claim disputes must be submitted within two years after the claim is processed.

Multi-EXC-P-4578213 Marketplace Exit Messaging_Provider Portal – NC

Effective January 1, 2026, CareSource North Carolina Co. will no longer offer Marketplace coverage in North Carolina.

Members’ plans will remain active through December 31, 2025, with paid premiums. After that date, you will still be able to manage members’ claims and access historical records. Claims for services rendered to members through December 31, 2025, must be submitted by December 31, 2026. Claim disputes must be submitted within two years after the claim is processed.

Multi-EXC-M-4577802 Marketplace Exit Messaging_Member Portal – MI

Important Update: Changes to Your HAP CareSource Marketplace Coverage

Thank you for being a member of HAP CareSource. We value your membership and support. Unfortunately, we will not be offering Marketplace coverage in Michigan for 2026. However, if you continue to pay your premium, your plan will remain active through December 31, 2025.

To shop for a 2026 health plan during Open Enrollment (November 1, 2025 through January 15, 2026), visit Healthcare.gov or call 1-800-318-2596 (TTY: 1-855-889-4325).

Multi-EXC-M-4577802 Marketplace Exit Messaging_Member Portal – KY

Important Update: Changes to Your CareSource Marketplace Coverage

Thank you for being a member of CareSource. We value your membership and support. Unfortunately, we will not be offering Marketplace coverage in Kentucky for 2026. However, if you continue to pay your premium, your plan will remain active through December 31, 2025.

To shop for a 2026 health plan during Open Enrollment (November 1, 2025 through January 15, 2026), visit kynect.ky.gov or call 855-4kynect (1-855-459-6328) (TTY: 1-855-326-4654).

Multi-EXC-M-4577802 Marketplace Exit Messaging_Member Portal – NC

Important Update: Changes to Your CareSource Marketplace Coverage

Thank you for being a member of CareSource North Carolina Co. We value your membership and support. Unfortunately, we will not be offering Marketplace coverage in North Carolina for 2026. However, if you continue to pay your premium, your plan will remain active through December 31, 2025.

To shop for a 2026 health plan during Open Enrollment (November 1, 2025 through January 15, 2026), visit Healthcare.gov or call 1-800-318-2596 (TTY: 1-855-889-4325).

Next Gen Provider Outreach- Provider

Important Changes Coming as Part of the Next Generation MyCare Program

Starting January 1, 2026, CareSource will begin offering a combined Medicare and Medicaid plan, CareSource® MyCare Ohio (HMO D-SNP). Rolling out in a phased approach with statewide coverage by August 1, 2026. Learn more at CareSource.com/MyCare2026.

Important Biling Update

Important Update: Only Provider Type 60 Medicare Certified Agencies can bill for Home Health G-codes (ODM Rule 5160-12-05).

Life Services Interest Form – NV

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Public Forum IN MP PLANS

Please join CareSource for the 2025 Marketplace Public Forum on November 13th from 4:00p – 5:00p EST to discuss premiums and provide feedback on CareSource’s performance over the last year.