CareSource will not be offering Dual Advantage plans in Indiana beginning January 1, 2024.
We’re proud to serve you with your health care needs starting October 1, 2023. If you need portal information prior to October 1, 2023, please visit www.hap.org/Login.
CareSource contracts at a percentage of current Medicare rates. For information regarding specific
contracted rates, codes and fee schedules, please contact us at NCContracting@CareSource.com.
Attention: Does the Family and Social Services Administration have your current mailing address and phone number? You can update your information on the FSSA Benefits Portal. You can also call or mail to update: 1-800-403-0864 or FSSA Document Center, P.O. Box 1810, Marion, IN 46952.
SUBJECT: Changes to Your Telehealth Services
As of January 1, 2023, your telehealth services have a new face! Teladoc® is a health care service that offers easy, safe, 24/7 access to board-certified doctors. Skip the trip and the wait. Save money, time, and worry when you use Teladoc. Plus, your telehealth services now include mental health visits. You and your family can talk to a Teladoc provider by phone or video from wherever you are.
PLEASE NOTE: If you are using telehealth services with your primary medical provider (PMP), you can still do so. Teladoc is an added choice for telehealth services.
Questions? Call Member Services at 1-844-607-2829 (TTY: 1-800-743-3333 or 711). We are open Monday through Friday, from 8 a.m. to 8 p.m. Eastern Time.
You can still see all of your Medicaid providers whether they are in the CareSource PASSE network or not through April 1, 2023. Please call Member Services at 1-833-230-2005 (TDD/TTY: 711) to learn more.
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