SUBJECT: Changes to Your Telehealth Services
As of January 1, 2023, your telehealth services have a new face! Teladoc® is a health care service that offers easy, safe, 24/7 access to board-certified doctors. Skip the trip and the wait. Save money, time, and worry when you use Teladoc. Plus, your telehealth services now include mental health visits. You and your family can talk to a Teladoc provider by phone or video from wherever you are.
PLEASE NOTE: If you are using telehealth services with your primary medical provider (PMP), you can still do so. Teladoc is an added choice for telehealth services.
Questions? Call Member Services at 1-844-607-2829 (TTY: 1-800-743-3333 or 711). We are open Monday through Friday, from 8 a.m. to 8 p.m. Eastern Time.
You can still see all of your Medicaid providers whether they are in the CareSource PASSE network or not through April 1, 2023. Please call Member Services at 1-833-230-2005 (TDD/TTY: 711) to learn more.
Getting the flu shot every flu season is vital. The good news is that it’s safe, and free and you can earn a $10 reward! Don’t know where to get a flu shot?
Check Your Gift Card Expiration Date!
If you received a gift card for getting your COVID-19 vaccine during the COVID-19 VAX on the SPOT program, make sure to check the expiration date on the front of your card. You will want to use the funds before your gift card expires. Don’t wait before it’s too late. If you have any questions, please contact Member Services.
There are changes coming from the Ohio Department of Medicaid. Keep your address and phone number up-to-date so you do not miss news or renewal information. Call 1-800-324-8680 or visit benefits.ohio.gov to update today! Reply STOP to opt out, HELP for help. MSG&Data rates may apply.
988 is an easy-to-remember number to provide people who need crisis services, but callers may be directed to call centers out of state.
Callers might face a downside as not all calls are answered in the state, with out-of-state routing potentially resulting in less localized service and support.
Dialing GCAL 1-800-715-4225 is best for guaranteeing Georgia-based services.
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