Multi-Multi-M-4152372 Member Portal Outage Notification

You won’t be able to see your documents for a short time

We’re doing maintenance to keep our system working well. You won’t be able to view your documents during these times:

Welcome TrueCareProviders

Welcome TrueCare Providers!

Here are some highlights and navigation tips for the Provider Portal.

You may toggle between providers by selecting the drop-down and choosing the applicable provider’s name.

From the left-hand navigation menu you will have access to the below functionalities:

Member Search

Member Reports

Claims

Providers > Prior Authorizations

For more details, click here to access the Portal Quick Start Guide.

Multi-EXC-P-3698328 KY & WV Virtual Orientation Portal Message

Attention Providers – please join the Provider Engagement team for a live Provider Orientation Webinar on July 15 at 11 a.m. Email KYProviderEngagement@CareSource.com or WVProviderEngagement@CareSource.com to confirm your spot – capacity is limited! For more information, check out the Kentucky or West Virginia Training pages on the Provider Portal.

Live Provider Orientation Webinar

Attention Providers – please join the Provider Engagement team for a live Provider Orientation Webinar on July 15 at 11 a.m. Email KYProviderEngagement@CareSource.com or WVProviderEngagement@CareSource.com to confirm your spot – capacity is limited! For more information, check out the Kentucky or West Virginia Training pages on the Provider Portal.

Update Your Information

Changing office locations/phone numbers, adding/terming a provider, changing/adding specialties at a location, and/or closing a location are all reasons to notify CareSource.

Ensure your claims and prior authorization requests process without delay by reviewing and updating your information on file. From the left navigation menu, select Provider > Provider Maintenance for more information.

H9712_MI-MMP-M-3705787 HAP CS MI MMP CC Member Portal Monthly Messages (Month 5 – August)

Quit Smoking Today!
Are you ready to quit smoking but don’t know where to start? The Michigan Tobacco Quitlink is here to help! They offer free information, tobacco treatment referrals, online programs, and text messaging 24 hours a day, seven days a week. To learn more, call 1-800-QUIT-NOW.

H9712_MI-MMP-M-3705787 HAP CS MI MMP CC Member Portal Monthly Messages (Month 3 – June)

HIV Resources
It’s important to make choices that keep you healthy and protect others. If you or someone you know has HIV, there are resources available to help.

H9712_MI-MMP-M-3705787 HAP CS MI MMP CC Member Portal Monthly Messages (Month 1 – April)

Chronic Kidney Disease
Did you know that 33% of adults in the United States are at risk for chronic kidney disease (CKD)? That’s one in every three. Take the quiz to see if you are at risk.

Multi-EXC-M-3712170 Payment Outage Message

PAYMENT PORTAL NOTICE:

Our payment portal will be down for maintenance on April 12 from 8 a.m. to 4 p.m. Eastern Time. During this time, you will not be able to make payments or check your account balances.

To pay by phone, please call 1-833-230-2099 (TTY:711). Tell the automated attendant that you want to pay by phone.

We thank you for your patience.

We’re moving to a new app!

A new CareSource app is now available. This version is no longer supported. Please download MyLife from the App Store or Google Play now to access your ID cards, benefits, and services.