Contact Us

CareSource knows that understanding health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone.

If you are having trouble finding the information you are looking for on our website or have more questions, please call us or submit a request to be contacted via our Tell Us form.

A Member Services representative will be happy to answer your questions Monday through Friday, 8 a.m. to 8 p.m. unless otherwise stated below. Our Provider Services department will answer your calls from 8 a.m. to 6 p.m., Monday through Friday. To find the direct phone numbers for your needs, please visit the Contact Us pages shown under Members and Providers.


For nearly 30 years, CareSource has been headquartered in Dayton, Ohio.

You can send mail to our headquarters at:

P.O. Box 8738
Dayton OH 45401-8738

To ensure we stay in touch with our members, providers and communities, we maintain the following office locations.



230 N. Main St.
Dayton, Ohio 45402
Columbus, Ohio614.221.3370
Atlanta, Georgia678.214.7500
Indianapolis, Indiana317.982.6400
Frankfort, Kentucky502.213.4700
Cleveland, Ohio216.839.1001
Charleston, West Virginia681.319.9500

 Hours of Operation and Holidays

CareSource is open for business 8 a.m. to 5 p.m. Monday through Friday, except for holidays.

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the day after
  • Christmas Eve and Christmas Day

If the holiday falls on a Saturday, the company will be closed on the Friday before. If the holiday is on a Sunday, we will celebrate the Monday after.

Subrogation and Records Request Information

For all inquiries regarding subrogation lien amounts or member record requests, please obtain contact information and learn more here.

Register with Ariba for Potential Opportunities to be a Supplier for CareSource

To become a supplier for CareSource, you must be registered on the Ariba Network with CareSource:

The Ariba Network is a hosted service that connects suppliers to buying organizations such as CareSource, allowing them to conduct transactions over the internet. The light account is all that is needed and is free. Learn more at:

CareSource will use Ariba Network to do the following:

  • Search and qualify suppliers with products and services we need
  • Negotiate Contracts
  • Conduct risk assessment surveys

As a supplier you might already have an existing relationship with the Ariba network and only need to connect with CareSource. Suppliers can connect to Ariba Network by fax, email, online, through EDI or using cXML. Companies must be registered on Ariba Network before they can send and receive documents.

Registration on Ariba Network takes only a few minutes—all that’s needed is basic company information such as the company name, address, and a business contact. CareSource will send additional questionnaires as you proceed through verification.

To learn more about how to register as a supplier on the Ariba Network, click here.