CareSource knows that understanding health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone.
If you are having trouble finding the information you are looking for on our website or have more questions, please call us or submit a request to be contacted via our Tell Us form.
A Member Services representative will be happy to answer your questions Monday through Friday, 7 a.m. to 7 p.m. unless otherwise stated below. Our Provider Services department will answer your calls from 8 a.m. to 6 p.m., Monday through Friday. To find the direct phone numbers for your needs, please visit the Contact Us pages shown under Members and Providers.
For nearly 30 years, CareSource has been headquartered in Dayton, Ohio.
You can send mail to our headquarters at:
P.O. Box 8738
Dayton OH 45401-8738
To ensure we stay in touch with our members, providers and communities, we maintain the following office locations.
Kentucky Subrogation Requests
All inquiries regarding subrogation lien amounts or member record requests must be accompanied by a HIPAA compliant authorization for the release of member information and must be mailed to Humana – CareSource, Attn: Legal Department, 230 North Main Street, Dayton, OH 45402, or inquiries may be faxed to: 1-800-605-0137.
Hours of Operation and Holidays
CareSource is open for business 8 a.m. to 5 p.m. Monday through Friday, except for holidays.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the day after
- Christmas Eve and Christmas Day
If the holiday falls on a Saturday, the company will be closed on the Friday before. If the holiday is on a Sunday, we will celebrate the Monday after.