Contact Us

CareSource knows that health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone. That’s health care with heart!

Online Self-Help Tools

You can set up a free, secure My CareSource® online account to request a new ID card, see your claim information, take a free health assessment or training and more. Log in or create your My CareSource account. You can also get the free CareSource mobile app to use many of these features on-the-go.

You can also use the online Tell Us form to send us your question or request. You will receive a response within one business day. If you send us your question or request on a Friday, you will get a response by Monday of the next week.

Member Services

If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions.

Member Services: 1-844-539-1728 (TTY: 1-800-750-0750 or 711) Monday through Friday, 8 a.m. – 5 p.m.

  • New Year’s Day, January 1
  • Memorial Day, May 27
  • 4th of July, July 4
  • Labor Day, September 2
  • Thanksgiving Day, November 26, 2020
  • Day after Thanksgiving, November 29
  • Christmas Eve, December 24
  • Christmas Day, December 25, 2020

CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our Fraud, Waste & Abuse page for more information.