Contact Us

Member Services

If you have questions, please call us. Our Member Services staff will be happy to help. You can also contact your Care Manager with questions.

Call Member Services: 1-833-230-2020 (1-833-711-4711 or 711)

We are open 8 a.n. to 8 p.m. Monday through Friday, and from October 1 through March 31 we are open the dame hours, seven days a week.


We are closed on these days:

  • Thanksgiving Day, November 23, 2023
  • Christmas Day, December 25, 2023
  • Memorial Day, May 27, 2024
  • Independence Day, July 4, 2024
  • Labor Day, September 2, 2024
  • Thanksgiving Day, November 28, 2024
  • Christmas Day, December 25, 2024

CareSource24 Nurse Advice Line

Call CareSource24® at  1-833-687-7331 (833 NURSE 31) any time you have a question about your health. Nurses are available 24 hours a day, 7 days a week, 365 days a year. The number is also on your CareSource member ID card.

Our nurses can help you:

  • Decide when self-care, a provider visit or the emergency room is appropriate.
  • Understand a medical condition or recent diagnosis.
  • Prepare questions for provider visits.
  • Find out more about prescriptions or over-the-counter medicines.

Other Places to Go for Help

Send us your question or request online.

D-SNP Care Management Team

Call Your Care Manager

Your Care Manager is with you every step of the way. They can help you 

  • Schedule provider visits
  • Understand your benefits
  • Get rides to your appointments
  • And more!

Do you need a Care Manager? Complete the Care Management Contact Form or call 1-844-679-7867 (TTY: 1-833-711-4711 or 711). Care Management is open 8 a.m. to 5 p.m., Monday through Friday Eastern Standard Time (EST).

Report Fraud, Waste & Abuse

CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our Fraud, Waste & Abuse page for more information.

CareSource Dual Advantage Ohio Sales Representatives

To contact a CareSource Dual Advantage Sales Representative, please call 1-844-804-3147 (TTY: 1-833-711-4711 or 711). We are open 8 a.m. to 8 p.m. Monday through Friday, and from October 1 through March 31 we are open the same hours, seven days a week.

Please send your written communication to:

CareSource Dual Advantage
Attn.: Member Services
P.O. Box 8738
Dayton, OH 45401-8738

This information is not a complete description of benefits. Call 1-833-230-2020 (TTY: 1-833-711-4711 or 711) for more information.