Contact Us

Member Services

1-800-488-0134 (TTY: 711)

We are open Monday through Friday from 7 a.m. to 8 p.m. We can help you:

  • Learn more about your benefits and how to access them.
  • Schedule free transportation.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

CareSource
P.O. Box 8738
Dayton, OH 45401-8738

We are closed each year on:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

If one of these days falls on a weekend, we will be closed the following business day. Our 24-Hour Nurse Advice Line is open 24 hours a day, 7 days a week, including holidays.

Help in Other Languages and Formats

We can get you sign language interpreters or interpreters in the language you speak. They can help you talk with us or your providers. You can also get materials in other formats. These formats include large print, Braille, or audio. This is all at no cost to you.

24-Hour Nurse Advice Line

1-866-206-0554 (TTY: 711)

Get the help you need 24 hours a day, 7 days a week, 365 days a year. CareSource24 can help you:

  • Learn about a health problem.
  • Decide when a visit to a provider, urgent care, or an ER visit is needed.
  • Find out more about prescriptions or over-the-counter medications.

Other Helpful Contacts

Addiction Support Line

1-833-674-6437 (TTY: 711)
Call for help finding substance use disorder and addiction resources available in your area.

Need Help Now?

Call 988 or text HOME to 741741 to reach a crisis counselor 24 hours a day, 7 days a week.

Gainwell Technologies

1-833-491-0344 (TTY: 1-833-655-2437)
Gainwell Technologies is the Single Pharmacy Benefit Manager (SPBM) for all Ohio Medicaid members. Find participating pharmacies at spbm.medicaid.ohio.gov. Learn more about covered drugs and your pharmacy benefits in the Gainwell member handbook.

Ohio CareLine

1-800-720-9616 (TTY: 711)
If you or a loved one are struggling with mental and emotional health, it is okay to ask for help. The Ohio CareLine is available 24/7 to provide help.

OhioRISE

1-833-711-0773 (TTY: 711)
OhioRISE (Resilience through Integrated Systems and Excellence) is a Medicaid managed care program for children and youth with complex behavioral health and multisystem needs.