Contact Us

CareSource knows that healthcare can be confusing. We strive to make it easy to work with us, whether online or over the phone.

Online Self-Help Tools

You can find information fast and submit requests online anytime day or night by using the Quick Links on the left side of the page.

With Quick Links, you can locate doctors/providers, pharmacies, and covered medications. You can also set up a My CareSource® online account to change your doctor, request a new ID card, see your claim information, and more. You can also get the free CareSource mobile app to use many of these features on-the-go.

You can also use the online Tell Us form to send us your question or request. You will receive a response within one business day. If you send us your question or request on a Friday, you will get a response on the next business day.

Member Services

If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions.

Member Services: 1-800-488-0134 (TTY: 1-800-750-0750 or 711), 7 a.m. – 7 p.m., Monday – Friday

In 2022 CareSource is closed* on:

  • New Year’s Day (observed) – December 31, 2021
  • Martin Luther King Jr. Day – January 17, 2022
  • Memorial Day – May 30, 2022
  • Independence Day – July 4, 2022
  • Labor Day – September 5, 2022
  • Thanksgiving – November 24 and 25, 2022
  • Christmas – December 23 and 26, 2022

*Our CareSource24® Nurse Advice Line is open 24/7, 365 days a year, along with observed holidays.

Transportation

Do you need a ride to a healthcare appointment? Please call Member Services to schedule a ride.

CareSource24 Nurse Advice Line

If you have questions about your health, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses. Call the CareSource24 toll-free number at 1-866-206-0554 (TTY: 1-800-750-0750 or 711) 24 hours a day, 7 days a week, 365 days a year.

Our nurses can help you:

  • Decide when self-care, a doctor visit, or the emergency room is appropriate
  • Understand a medical condition or recent diagnosis
  • Prepare questions for doctor visits
  • Find out more about prescriptions or over-the-counter medicines
  • Learn about nutrition and wellness 

Ohio CareLine

If you or a loved one are struggling with mental and emotional health it is okay to ask for help. The Ohio CareLine is available 24/7 to provide help. Please call 1-800-720-9616 for more information.

OhioRISE

Ohio Resilience through Integrated Systems and Excellence (OhioRISE) is a specialized Medicaid managed care program that focuses on children and youth who have complex behavioral health and multisystem needs. Please call Aetna Better Health at 1-833-711-0773 (TTY: 711) or visit AetnaBetterHealth.com/OhioRISE if you have any questions or want to learn more about the program.

Gainwell Pharmacy

All pharmacy benefits are provided by Gainwell. This includes prescription drugs. Please call Gainwell Member Services at 1-833-491-0344 (TTY: 1-833-655-2437) if you have any questions. You can also learn more on the Gainwell pharmacy website.

CareSource knows health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone. That’s Health Care with Heart®!