Contact Us

Member Services

1-855-475-3163 (TTY: 1-833-711-4711 or 711)

We are open Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. We can help you:

  • Learn more about your benefits and how to access them.
  • Schedule transportation at no cost.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

We are closed each year on:

•       New Year’s Day

•       Martin Luther King Jr. Day

•       Memorial Day

•       Independence Day

•       Labor Day

•       Thanksgiving Day

•       Day After Thanksgiving

•       Christmas Eve

•       Christmas Day

Our 24-Hour Nurse Advice Line is open 24/7, 365 days a year, including holidays.

Accommodations

Are you or someone you care for a CareSource member who:

  • Has hearing or vision problems?
  • Has trouble reading or speaking English?

We can help. We can get you interpreters for sign language or in the language you speak. Interpreters can help you talk with us or your providers. You can also get materials in other formats like large print, braille, or audio.

24-Hour Nurse Advice Line

1-866-206-7861 (TTY: 711)

Get the help you need 24 hours a day, 7 days a week, 365 days a year. We can help you:

  • Learn about a health problem.
  • Decide when a visit to a provider, urgent care, or an ER visit is needed.
  • Find out more about prescriptions or over-the-counter medications.

Other Important Numbers

Behavioral Health Crisis Line

1-855-202-1087 (TTY:711)

If you or a loved one are dealing with a behavioral or mental health crisis, call us. We are here for you 24/7.

Ohio CareLine

1-800-720-9616 (TTY: 711)

If you or a loved one are struggling with mental and emotional health it is okay to ask for help. The Ohio CareLine is available 24/7.

Report Critical Incidents

If you or a loved one experience any form of abuse, neglect, exploitation, misappropriation, unnatural or accidental death, or if health and welfare is at risk (including if an individual is lost or missing and certain prescribed medication issues) it is considered a critical incident. If we are aware of the incident, we will take immediate action applicable to the level and nature of the incident.

Report any incidents or concerns to your Care Coordinator. Or call Member Services at 1-855-475-3163(TTY: 1-833-711-4711 or 711).