Contact Us

Member Services

1-855-475-3163 (TTY: 1-833-711-4711 or 711)

We are open Monday through Friday, 8 a.m. to 8 p.m. Eastern Time (ET), and from October 1 to March 31, the same hours, seven days a week. We can help you:

  • Learn more about your benefits and how to access them.
  • Schedule transportation at no cost.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

We are closed each year on:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

Our 24-Hour Nurse Advice Line is open 24/7, 365 days a year, including holidays.

Accommodations

Are you or someone you care for a CareSource member who:

  • Has hearing or vision problems?
  • Has trouble reading or speaking English?

We can help. We can get you interpreters for sign language or in the language you speak. Interpreters can help you talk with us or your providers. You can also get materials in other formats like large print, Braille, or audio.

24-Hour Nurse Advice Line

1-866-206-7861 (TTY: 711)

Get help anytime. Call us 24 hours a day, 7 days a week, 365 days a year.

We can help you:

  • Learn about a health problem.
  • Decide if you need to see a provider, go to urgent care, or go to the ER.
  • Find out more about prescriptions or over-the-counter medications.

Other Important Numbers

Behavioral Health Crisis Line

1-855-202-1087 (TTY:711)

If you or a loved one are dealing with a behavioral or mental health crisis, call us. We are here for you 24/7.

Ohio CareLine

1-800-720-9616 (TTY: 711)

If you or a loved one are struggling with mental and emotional health it is okay to ask for help. The Ohio CareLine is available 24/7.

Report Critical Incidents

If you or a loved one has a critical incident, tell us right away.

A critical incident may include:

  • Abuse.
  • Neglect.
  • Exploitation.
  • Misappropriation.
  • An unnatural or accidental death.
  • A risk to health or welfare.
  • A person who is lost or missing.
  • Certain issues with prescribed medication.

If we know about the incident, we will act right away. Our response will depend on the type of incident and how serious it is.

Report any incidents or concerns to your Care Coordinator. Or call Member Services at 1-855-475-3163 (TTY: 1-833-711-4711 or 711).

Mailing Address

You can send mail to our headquarters at:

CareSource
P.O. BOX 873
Dayton OH 45401-8738

Want to Become a Member?

Learn more about the benefits of getting Medicare + Medicaid with CareSource MyCare Ohio. Call 1-844-607-2830 (TTY: 1-833-711-4711 or 711). We are open Monday through Friday, 8 a.m. to 8 p.m. Eastern Time (ET), and from October 1 to March 31, the same hours, seven days a week.