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During the month of September, CareSource is mailing new member ID cards to all Ohio Medicaid member households. We are sending new ID cards because starting October 1, 2022, your pharmacy benefits will now be provided by Gainwell. Your new CareSource member ID will have this new information on it. Don’t worry, you are still a CareSource member! You will just need to contact Gainwell for your pharmacy needs now. Gainwell Member Services is available to you 24/7, 365 days a year. Call their team at 1-833-491-0344 (TTY: 1-833-655-2437) if you have any questions. You can also visit their website at spbm.medicaid.ohio.gov.

If you do not receive new ID cards in the mail before October 1, 2022, please call CareSource Member Services at 1-800-488-0134 (TTY: 1-800-750-0750 or 711). We are here to help.

Need Help?

Are you or someone you care for a CareSource member who:

  • Does not speak English?
  • Has hearing or vision problems?
  • Has trouble reading or speaking English?

If so, we can help. We can get you sign language interpreters or interpreters in the language you speak. We can explain this information in English or in your primary language. Interpreters can help you talk with us or your providers. You can also get materials free in other formats. These formats include large print, braille, or audio. We are always happy to help.

Member Services: 1-800-488-0134 (TTY: 1-800-750-0750 or 711), Monday – Friday 7 a.m. – 8 p.m.