Coronavirus Information and Resources

Member Support

MYidealDOCTOR

CareSource partners with MYidealDOCTOR™ to provide telehealth services. If you believe you have been affected by COVID-19, you can use MYidealDOCTOR to talk to the doctor by phone, computer or mobile app to evaluate your symptoms without having to leave your home.

CareSource24

CareSource24® Nurse Advice Line provides around-the-clock access to a caring and experienced staff of registered nurses. They can help you decide where to get care. Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.

RxInnovations

You might be able to take advantage of early refills, 90-day fills, or home delivery. Some network pharmacies can deliver or mail prescriptions. Contact your local pharmacy to see if this service is available.


CDC Resources & Updates

COVID-19 Information

Testing for COVID-19

Find out where the closest COVID-19 testing site is for you.

State-by-State Resources

OHIO
File for UnemploymentOhio Education SupportApply for Medicaid
Ohio Department of HealthCommunity Information & Support – Relief FundOH COVID-19 Telephone Hotline:
1-833-427-5634
Resource for Services and Assistance amid COVID-19USDA Food and Nutrition Service

New Benefits, Existing Programs, and Services for Members:

We want our members to rest assured that their health coverage through CareSource continues to offer many existing programs and services in addition to new options due to COVID-19.

  • COVID-19 testing is covered with no out-of-pocket costs for all members, regardless of their plan. Members will receive COVID-19 testing at approved locations.
  • CareSource 24® Nurse Advice Line provides members with unlimited access to talk with a caring and experienced staff of registered nurses about symptoms or health questions.
  • Care Management is available to support members at higher risk for developing more serious complications from COVID-19 illness.
  • Early refills of your medications for all CareSource members is available for most drugs.
  • 90-day supply of maintenance medications for CareSource members (where allowable). 
  • MyResources interactive tool connects members with programs and services to access food, shelter, financial support and more. Log into your My CareSource® account.

Contact Us

If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions.

Contact Us