Fraud, Waste & Abuse

What Does Fraud, Waste and Abuse Look Like? 

Health care fraud, waste and abuse can be committed by health partners, members or pharmacies. Examples include the following.

Providers who:

  • Order drugs, equipment or services that are not medically necessary
  • Schedule more visits than are medically necessary
  • Bill for tests, services or visits that you did not have
  • Bill for more expensive services than you received
  • Continue to bill for equipment or supplies you no longer need or use

Members who:

  • Share their CareSource ID card with another person
  • Sell prescribed drugs or other medical equipment paid for by CareSource to others
  • Provide inaccurate symptoms and other information to health partners to get treatment or drugs

Pharmacies that:

  • Do not provide drugs according to the prescription
  • Give you a generic drug and send in a claim for a more expensive brand-name drug
  • Give you less than the prescribed drug amount without telling you and without giving you the rest of the amount you should receive

Do You Suspect Fraud, Waste or Abuse?

If you think a provider or a CareSource member is committing fraud, waste or abuse, you can report your concerns to us by:

  • Calling us at 1-855-475-3163 (TTY: 1-800-750-0750 or 711) and selecting the menu option for reporting fraud. Our Fraud, Waste and Abuse hotline is open 24 hours a day.
  • Calling the Member Services number below and following the prompts for fraud. Our Fraud, Waste, and Abuse hotline is available 24 hours a day
  • Completing the Fraud, Waste and Abuse Reporting Form and mailing it to the address below
  • Sending us a letter addressed to:

CareSource
Attn: Special Investigations Unit
P.O. Box 1940
Dayton, OH 45401-1940

You do not have to give us your name when you write or call. There are other ways you may contact us that are not anonymous. If you are not concerned about giving your name, you may also use one of the following means to contact us by:

Email: fraud@caresource.com OR Fax: 1-800-418-0248

When you report fraud, waste or abuse, please give us as many details as you can. Please give us names and phone numbers. You may remain anonymous. But if you do, we will not be able to call you back for more information. Your report will be kept confidential to the extent permitted by law.

How Can You Protect Yourself Against Fraud?

Below are a few simple tips to help protect you against health care fraud:

  • Treat your member ID card like you would a credit card. Don’t give out policy numbers to door-to-door salespeople, over the phone or on the internet. Watch out for people trying to offer you money or other free items for your personal information.
  • Beware of any offers for free services or items (food, gas, gift cards, etc.) in exchange for your CareSource ID number.
  • Do not sign your name to a blank form. If you have questions about what you are signing, be sure to ask your health partner.

More information about fraud, waste, and abuse is available in “Medicare Fraud & Abuse: Prevention, Detection, and Reporting,” a booklet from the Centers for Medicare and Medicaid Services (CMS).

Thank you for helping CareSource keep fraud, waste and abuse out of health care.

Member Services: 1-855-475-3163 (TTY: 1-800-750-0750 or 711), 8 a.m. to 8 p.m., Monday – Friday.

CareSo


CareSource® MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees.


MyCare Ohio Logo Updated 09/28/2018
H8452_OHMMC-1225
CMS Approved 10/1/2018