End or Change Membership

As a member of CareSource® MyCare Ohio (Medicare-Medicaid Plan), you have rights and responsibilities. If you want to end your membership with us, you have certain rights and responsibilities.

You can request to change or end your membership in CareSource MyCare Ohio at any time:

  • You can change your membership in our plan by choosing to get your Medicare services separately (you will stay in our plan for your Medicaid services).
  • You can end your membership in our plan by choosing a different MyCare Ohio plan.

Choosing to Get Medicare Services Separately

If you change your membership in our plan by choosing to get Medicare services separately:

  • You will keep getting Medicare services through our plan until the last day of the month that you make a request. Your new Medicare coverage will begin the first day of the next month. For example, if you make a request on January 18 to not have Medicare through our plan, your new Medicare coverage will begin February 1.

Choosing a Different MyCare Ohio Plan

If you end your membership in our plan by choosing a different MyCare Ohio plan:

  • If you request to switch to a different MyCare Ohio plan before the last five days of a month, your membership will end on the last day of that same month. Your new coverage in the different MyCare Ohio plan will begin the first day of the next month. For example, if you make a request on January 18, your coverage in the new plan will begin February 1.
  • If you request to switch to a different MyCare Ohio plan on one of the last five days of a month, your membership will end on the last day of the following month. Your new coverage in the different MyCare Ohio plan will begin the first day of the month after that.  For example, if we get your request on January 30, your coverage in the new Plan will begin March 1.

More Information 

To join a different MyCare Ohio plan or end your membership:

  • Call the Ohio Medicaid Hotline at 1-800-324-8680, Monday through Friday from 7 a.m. to 8 p.m., and Saturday from 8 a.m. to 5 p.m. TTY users should call the Ohio Relay Service at 7-1-1.
  • Call Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, seven days a week. TTY users should call 1-877-486-2048.

If you do not want a different MyCare Ohio plan:

  • You will get your Medicare and Medicaid services separately. 
  • Your Medicaid services will still be provided by CareSource MyCare Ohio or another MyCare Ohio plan. 

For more details please see your member handbook. Access this document on the Plan Documents page.

When We Must End Your Membership 

CareSource must end your membership in the plan if any of the following happen:

  • If you do not stay eligible and enrolled in Medicare and Medicaid
  • If you move out of our service area

We may not end your membership for any reason related to your health.

For a complete list of situations where we must end your membership in the plan, see your member handbook, chapter 10.  You can find this document on the Plan Documents page.

Member Services: 1-855-475-3163 (TTY: 1-800-750-0750 or 711), 8 a.m. to 8 p.m., Monday – Friday.


CareSource® MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees.


MyCare Ohio Logo Updated 09/28/2018
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CMS Approved 10/1/2018