Grievances

What is a Grievance?

A grievance is a formal complaint about us, our providers, or the care you get.

The Grievance Process

Phone: Call Member Services at 1-855-475-3163 (TTY: 1-833-711-4711 or 711). We are open Monday through Friday, 8 a.m. to 8 p.m. Eastern Time.

Online: File a grievance by signing into your CareSource MyLife account.

Mail: Write a letter telling us what you are unhappy about. Please include your first and last name, your member ID number, your address, phone number and any information that helps explain your problem. Mail the form or letter to:

CareSource
Attn: Member Grievance & Appeals
P.O. Box 1947
Dayton, OH 45401-1947

If you have chosen an authorized representative, remember to fill out the Appointment of Representative Form.

Learn more about grievances in your Evidence of Coverage (EOC) or Medicaid-Only Member Handbook.

Questions? Call Member Services at 1-855-475-3163 (TTY: 1-833-711-4711 or 711). We are open Monday through Friday, 8 a.m. to 8 p.m. Eastern Time.