Quick Start Guide

We are excited to have you as a new member of CareSource! And we want to get you started enjoying your CareSource benefits right away. It’s easy!

Quick Start Steps for New Members

Follow these Quick Start Steps for New Members to ensure a smooth start to your new benefits.

What to Expect

  • You will get a welcome letter and ID card before you are released from prison. If you need a replacement ID card, you can get one through your MyCareSource account or by calling Member Services.
  • You will have your first appointment with your CTP provider within the first week of your release. If you do not know who your provider is or when your appointment is, please call member services.

Learn More

You have these great resources to help you learn more about your health care plan and how to use it:

    • This website
    • The CareSource mobile app
    • Member Services

Our most used tools are found in our Quick Links section on the left side of each web page. You can also explore our videos by clicking on the links below:

We look forward to serving you and helping you improve your health and well-being. If you have questions, just call Member Services.

Member Services: 1-844-539-1728 (TTY: 1-800-750-0750 or 711)